Customer Service Manager
5 hours ago
The Customer Service Manager role at Queensland Health is to establish and maintain effective business relationships within the branch, Service line and Central Pharmacy. Previous working experience or knowledge of a clinical environment will be of benefit to the successful applicant (Pharmacy).
Key Responsibilities- Apply advanced clinical reasoning, knowledge and principles to develop, implement and evaluate complex and interrelated pharmaceutical supply planning initiatives and projects to achieve Central Pharmacy's organisational goals.
- Utilise high-level communication, inter-personal, negotiation and conflict management skills to develop and maintain excellent working relationships for effective service delivery and to ensure the successful management of all supply service agreements
- Monitor, analyse and report on digital health initiatives progress and implement best practice guidelines and processes, including service quality audits and leading improvement initiatives.
- Provide high level and timely advice on the resolution of emergent issues which may include the management of unexpected downtime and service disruptions to Central Pharmacy operations and reporting and critical pharmaceutical supply shortages.
- Increase organisational awareness and effectiveness by identifying operations and organisations with similar business and /or clinical objectives, and connecting stakeholders with common interests, both inside and external to Supply Chain Branch.
- Demonstrated highly developed interpersonal skills, consultation and effective communication with personnel at all levels in the organisation, external organisations and professional groups in both the public and private sectors and the ability to build and maintain effective relationships at sector and industry levels.
- Proven ability to work autonomously, utilise discretion, meet deadlines, and establish priorities and work effectively to successfully contribute to organisational objectives.
- Extensive experience in product and/or service sales in the pharmaceutical industry and an understanding of this industry.
- An in-depth understanding of the pharmaceutical product supply chain in the Queensland public hospital sector especially within the current political context of federal government reforms and state government policy.
Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes:
- 12.75% superannuation
- 17.5% leave loading
- Access to 24/7 confidential employee support providers and counsellors including for immediate family members
- Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.
Seniority level- Mid-Senior level
- Full-time
- Management
- Industries: Hospitals and Health Care and Transportation, Logistics, Supply Chain and Storage
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