ERP Implementation Coordinator/IT Infra

This is 12 months fixed term contract position.

This role will be responsible for process mapping before and after the ERP Implementation. Capturing all notes/actions from each implementation step, and managing the action plan with the NetSuite team to resolve issues. Managing the cutover plan for go live. Tasks/key dates/stock build with retailers/comms to external stakeholders.

• NetSuite Change Management:
  • Helping the teams to understand the impact of the ERP migration
  • Carry out gap analysis between existing processes and the future processes defined in NetSuite (and integrated interfaces, such as WMS, B2B Portal, etc).
  • Define the impact on associated tasks (in parallel with the ERP, e.g. updating files reports, data entry, extractions, etc), using future processes.
• Implementation of PMO principles:
  • Designing and implementation of PMO standards and methods to ensure that the project is managed in a professional and structured manner
  • Ongoing communication on the progress of the project (internal newsletter, etc.)
  • Identifying training needs (Key Users and others)
  • Managing the risks involved in this project (operational and human) - Risk analysis
  • Analysis and follow-up of corrective actions.
  • Stakeholder management - communicating with managers who are not directly in the NetSuite project team on organisational and system changes
• NetSuite ongoing project coordination tasks:
  • Coordinate master data preparation and clean up from old system to new (customer, vendor, items, COA, employees and roles (SoD check) prices and discounts etc)
  • Review of Business Requirements Document with onsite team and communicate comments to HQ
  • Organise regular WMS specific meetings and workshops on site.
  • IT tasks: supplier project meetings for all interfaces (e.g. parcel companies label printing, CRM, DEASDV, EDI, Shopify, D2C 3PL)
  • IT purchases: scoping and buying hardware for WMS set up (PCs, scanners, printers)
  • IT manages specific roles and rules with HQ/ PepsiCo (e.g. creating generic user accounts for WH operators without email addresses). Managing firewall rules. Server access.
  • B2B portal build – supplier project meetings to build new B2B site for direct sales and all pick up requests for cylinder returns. Integrating sales rep catalogues for ordering POS material.
  • Run a weekly on-site project team meeting for updates. Key Users assigned from each department/team.
  • Weekly meetings with NetSuite central team to track action progress and issue resolution.
  • Specific meetings with NetSuite consultants with relevant site team members (e.g. on promotions, discounts, Easy Scan)
  • Working with consultants on market specific forms in NetSuite (e.g. item forms, customer forms, transaction forms) PDF print formats (sales order confirmations, invoice layouts etc.) and email notifications to customers/ vendors.
  • Testing and validation in sandbox of market specific developments.
  • Validation (and corrections) of uploads of master data in production environment.

• Previous experience in NetSuite implementation is highly desirable.
• Excellent written and verbal communication skills.
• Strong administration skills and ability to follow strict onsite processes, instructions, and procedures.
• Intermediate computer hardware and software installation skills.
• Knowledge of the distribution and disposal of classified data/documents/devices.
• Change management and user adoption experience, including training and e-learning design.
• Proficiency in system administration and desktop application support within a Windows environment.
• Relevant Information Technology qualifications or experience