Operational Policy and Procedure Lead

4 weeks ago


Melbourne, Victoria, Australia CPA Australia Full time

Add expected salary to your profile for insights

We are values-based organisation underpinned by the CPA Australia Way, which is our commitment to each other and a way of working. It is the foundation of our success, experienced and lived by our people, and felt by members.

About the Role:

As the Operational Policy & Procedure Lead, you are responsible for the development, management, and maintenance of operational policies, procedures, and delivery frameworks that support the effective delivery of CPA Australia's professional education programs. Working closely with the broader delivery team, and other internal stakeholders, this role supports operational planning, ensures consistency in delivery practices, and upholds regulatory compliance across all aspects of delivery through operational planning as well as policy and procedure management.

  • Develop, implement, and maintain operational policies and procedures aligned with program delivery objectives and regulatory obligation
  • Conduct regular reviews and updates of operational frameworks to ensure they remain current, clear, and compliant
  • Collaborate with legal, professional conduct, and other internal stakeholders to ensure alignment with strategic priorities, while considering regulatory obligations including responsiveness to regulatory changes
  • Support the development, management, and maintenance of a high-level delivery schedule for professional education programs, ensuring alignment with strategic goals, resource availability, and academic calendars
  • Ensure awareness of the delivery footprint and its dependencies
  • Ensure quality assurance is embedded within scheduling and policy development processes to support consistent, reliable, and high-quality program delivery
  • Develop and maintain quality plans that guide the creation, review, and execution of delivery schedules and operational policies
  • Regularly assess the effectiveness of scheduling practices and policy frameworks through performance metrics, stakeholder feedback, and audit findings

This opportunity is for a fixed term of 24 months from commencement

About You:

You will come to us with proven experience in developing, implementing, and managing operational policies and procedures within a complex organizational environment, as well as:

  • Strong background in operational planning and scheduling, preferably within an Education or professional services context.
  • Experience in quality assurance and continuous improvement practices, including the use of performance metrics and stakeholder feedback to drive enhancements.
  • Demonstrated ability to collaborate effectively with cross-functional teams and manage stakeholder relationships across legal, compliance, and delivery functions.
  • Experience in assessing the impact of operational change to support policy and procedural evolution
  • Strong communication and relationship management skills
  • Impeccable attention to detail and organisational skills

Why we love working at CPA Australia

At CPA Australia, we're proud of our vibrant, values-led culture. We live by our core values. Create Opportunity, Pursue Excellence, and Achieve Together - and they shape everything we do.

Here's what makes working here special:

  • Inclusive culture - We celebrate diversity and are committed to creating a workplace where everyone feels respected, valued, and empowered to thrive.
  • People-first culture - Work alongside passionate, like-minded professionals who strive to be their best.
  • Hybrid flexibility - Enjoy the balance of working from home and in the office (minimum two days onsite).
  • Wellbeing matters - Access health and wellbeing sessions, learning labs, and a generous reward and recognition program.
  • Supportive benefits - Paid parental, volunteer, and study leave, plus the option to purchase additional leave.
  • Career growth - Take advantage of learning and professional development opportunities.
  • Global mindset - Be part of a truly international organisation with over 20 offices around the world.
  • Incentives that reward you - Participate in our annual incentive scheme.
  • Fast-paced and purpose-driven - Thrive in a dynamic environment where your work makes a difference to our members and the profession.

About Us:

CPA Australia is Australia's leading professional accounting body and one of the largest in the world. We have more than 175,000 members in over 100 countries and regions. Our core services include education, training, technical support and advocacy. CPA Australia provides thought leadership on local, national and international issues affecting the accounting profession and public interest. We engage with governments, regulators and industries to advocate policies that stimulate sustainable economic growth and have positive business and public outcomes.

We are values-based organisation underpinned by theCPA Australia Way,which is our commitment to each other and a way of working. It is the foundation of our success, experienced and lived by our people, and felt by members.

Click Apply Now to submit your application for this opportunity.

To learn more about CPA Australia and other opportunities, please visit our Careers page at https://www.cpaaustralia.com.au/about-cpa-australia/work-with-us/careers

Unlock job insights

Salary match Number of applicants Skills match

CPA Australia boasts a rich heritage dating back to 1886 and has an extensive global reach with more than 173,000 members in over 100 countries and regions, supported by 20 offices around the world.

The CPA designation is recognised and respected across the globe. It signifies financial, accounting and business advisory professionals of the highest training and expertise.

CPA Australia's core services to members include education, training, technical support and advocacy. Employees and members work together with local and international bodies to represent the views of the profession to governments, regulators, standard setters, industry, academia and the general public.

CPA Australia boasts a rich heritage dating back to 1886 and has an extensive global reach with more than 173,000 members in over 100 countries and regions, supported by 20 offices around the world.

The CPA designation is recognised and respected across the globe. It signifies financial, accounting and business advisory professionals of the highest training and expertise.

CPA Australia's core services to members include education, training, technical support and advocacy. Employees and members work together with local and international bodies to represent the views of the profession to governments, regulators, standard setters, industry, academia and the general public.

Perks and benefits Flexible Work Purchase Additional Leave Education Assistance and Learning and Development Wellbeing Support and EAP Professional Fees Volunteer Leave

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

Researching careers? Find all the information and tips you need on career advice.

#J-18808-Ljbffr

  • Melbourne, Victoria, Australia CPA Australia Full time

    About the RoleAs the Operational Policy & Procedure Lead, you are responsible for the development, management, and maintenance of operational policies, procedures, and delivery frameworks that support the effective delivery of CPA Australia's professional education programs. Working closely with the broader delivery team and other internal stakeholders, this...


  • Melbourne, Victoria, Australia CPA Australia Full time

    About the RoleAs the Operational Policy & Procedure Lead, you are responsible for the development, management, and maintenance of operational policies, procedures, and delivery frameworks that support the effective delivery of CPA Australia's professional education programs. Working closely with the broader delivery team and other internal stakeholders, this...


  • Melbourne, Victoria, Australia beBeeQuality Full time $90,000 - $120,000

    Key Role: Policy and Process Improvement SpecialistWe are seeking a strategic thinker to drive excellence across our business by developing and implementing policies and procedures that promote clarity, consistency, and high-quality outcomes.This critical role involves working closely with stakeholders at all levels to ensure new policies are understood,...


  • Melbourne, Victoria, Australia Capgemini Australia Pty Ltd Full time $100,000 - $140,000 per year

    Company description: Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the...


  • Melbourne, Victoria, Australia beBeePolicy Full time $84,451 - $99,171

    Medicines Policy and Strategy LeadThis is an opportunity for a pharmacist to drive innovation, standardisation and efficiency in medicines use. We are seeking a dynamic professional to lead the development of high-quality policies, procedures and guidelines that support safe and sustainable medicines use.The ideal candidate will be responsible for...


  • Melbourne, Victoria, Australia beBeePharmacist Full time $120,000 - $148,872

    Job Title: Senior PharmacistWe are seeking a highly skilled pharmacist to lead the development of medicines-related policies, procedures and guidelines. The ideal candidate will possess strong leadership skills, with the ability to establish a consistent and efficient approach to creating, reviewing and maintaining policies.Key Responsibilities:Develop...


  • Melbourne, Victoria, Australia beBeeRiskManagement Full time $180,000 - $200,000

    Senior Manager, Frameworks and Policy ManagementThis is a highly sought-after role within our Risk and Compliance function. The Senior Manager, Frameworks and Policy Management will play a pivotal part in the development, maintenance, and oversight of policy and process registries.The ideal candidate will possess expertise in risk management frameworks,...


  • Melbourne, Victoria, Australia Australian Unity Full time

    **About us**Established in 1840, we are Australia's first wellbeing company, delivering health, wealth and care services for our members and the community.As a social enterprise, we're motivated by our purpose to positively impact the wellbeing of millions. We reinvest profits to deliver products and services sustainably that matter most to our members,...

  • Policy Lead

    2 weeks ago


    Melbourne, Victoria, Australia Dairy Australia Full time

    **About Dairy Australia**At Dairy Australia, our vision is to be a leader in shaping a profitable and sustainable dairy industry. We do this by providing services that collectively benefit and advance dairy farm businesses and the industry. This includes investment in research and innovation, learning and capability development, marketing, policy research,...


  • Melbourne, Victoria, Australia beBeeGovernance Full time $120,000 - $180,000

    About the RoleThe Operational Policy and Governance Specialist plays a vital role in developing, implementing, and maintaining operational policies and procedures that support the effective delivery of our professional education programs. This position works closely with the broader delivery team and other internal stakeholders to ensure consistency in...