Operational Policy and Procedure Lead

As the Operational Policy & Procedure Lead, you are responsible for the development, management, and maintenance of operational policies, procedures, and delivery frameworks that support the effective delivery of CPA Australia's professional education programs. Working closely with the broader delivery team and other internal stakeholders, this role supports operational planning, ensures consistency in delivery practices, and upholds regulatory compliance across all aspects of delivery through operational planning as well as policy and procedure management.

• Develop, implement, and maintain operational policies and procedures aligned with program delivery objectives and regulatory obligation
• Conduct regular reviews and updates of operational frameworks to ensure they remain current, clear, and compliant
• Collaborate with legal, professional conduct, and other internal stakeholders to ensure alignment with strategic priorities, while considering regulatory obligations including responsiveness to regulatory changes
• Support the development, management, and maintenance of a high-level delivery schedule for professional education programs, ensuring alignment with strategic goals, resource availability, and academic calendars
• Ensure awareness of the delivery footprint and its dependencies
• Ensure quality assurance is embedded within scheduling and policy development processes to support consistent, reliable, and high-quality program delivery
• Develop and maintain quality plans that guide the creation, review, and execution of delivery schedules and operational policies
• Regularly assess the effectiveness of scheduling practices and policy frameworks through performance metrics, stakeholder feedback, and audit findings

• Develop, implement, and maintain operational policies and procedures aligned with program delivery objectives and regulatory obligation
• Conduct regular reviews and updates of operational frameworks to ensure they remain current, clear, and compliant
• Collaborate with legal, professional conduct, and other internal stakeholders to ensure alignment with strategic priorities, while considering regulatory obligations including responsiveness to regulatory changes
• Support the development, management, and maintenance of a high-level delivery schedule for professional education programs, ensuring alignment with strategic goals, resource availability, and academic calendars
• Ensure awareness of the delivery footprint and its dependencies
• Ensure quality assurance is embedded within scheduling and policy development processes to support consistent, reliable, and high-quality program delivery
• Develop and maintain quality plans that guide the creation, review, and execution of delivery schedules and operational policies
• Regularly assess the effectiveness of scheduling practices and policy frameworks through performance metrics, stakeholder feedback, and audit findings

This opportunity is for a fixed term of 24 months from commencement.

You will come to us with proven experience in developing, implementing, and managing operational policies and procedures within a complex organizational environment, as well as:

• Strong background in operational planning and scheduling, preferably within an Education or professional services context.
• Experience in quality assurance and continuous improvement practices, including the use of performance metrics and stakeholder feedback to drive enhancements.
• Demonstrated ability to collaborate effectively with cross-functional teams and manage stakeholder relationships across legal, compliance, and delivery functions.
• Experience in assessing the impact of operational change to support policy and procedural evolution
• Strong communication and relationship management skills
• Impeccable attention to detail and organisational skills

• Inclusive culture – We celebrate diversity and are committed to creating a workplace where everyone feels respected, valued, and empowered to thrive.
• People-first culture – Work alongside passionate, like-minded professionals who strive to be their best.
• Hybrid flexibility – Enjoy the balance of working from home and in the office (minimum two days onsite).
• Wellbeing matters – Access health and wellbeing sessions, learning labs, and a generous reward and recognition program.
• Supportive benefits – Paid parental, volunteer, and study leave, plus the option to purchase additional leave.
• Career growth – Take advantage of learning and professional development opportunities.
• Global mindset – Be part of a truly international organisation with over 20 offices around the world.
• Incentives that reward you – Participate in our annual incentive scheme.
• Fast-paced and purpose-driven – Thrive in a dynamic environment where your work makes a difference to our members and the profession.

CPA Australia is Australia's leading professional accounting body and one of the largest in the world. We have more than 173,000 members in over 100 countries and regions. Our core services include education, training, technical support and advocacy. CPA Australia provides thought leadership on local, national and international issues affecting the accounting profession and public interest. We engage with governments, regulators and industries to advocate policies that stimulate sustainable economic growth and have positive business and public outcomes.

We are values-based organisation underpinned by the CPA Australia Way, which is our commitment to each other and a way of working. It is the foundation of our success, experienced and lived by our people, and felt by members.

Click Apply Now to submit your application for this opportunity.

To learn more about CPA Australia and other opportunities, please visit our Careers page at https://www.cpaaustralia.com.au/about-cpa-australia/work-with-us/careers

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Accounting

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