Front of House Supervisor

2 days ago

Melbourne, Victoria, Australia Lloyd Connect Full time

Join a top-tier law firm as their Front of House Supervisor. This is a Front of House Supervisor role with a difference as you will only work Monday to Friday day shift (no weekends), with paid overtime for any evening functions, and you'll never work another Christmas Day or NYE again What more could a true hospitality professional want? This is a role that offers work-life balance.

This role will ideally suit a candidate who has experience in working at high-end hotels or restaurants and knows the true meaning of delivering excellence in client service and maintaining ongoing strong customer relationships.

Our client's internal client services team has an exceptional reputation for delivering an exceptional experience delivered by their talented Head Chef and expert FoH team. If you have exceptional customer service and relationship skills, staff rostering, ordering, events delivery, and budget experience, we want to talk to you.

Key responsibilities of the role are:

  • Manage and facilitate the delivery of food, beverages, and equipment for meetings, events, and functions, including off-floor catering and Café.
  • Utilise booking software to manage the workload of the waiting team for efficient provisioning of services to the client floor.
  • Liaise with the Client Services Coordinator, Corporate Head Chef, and Client Services Manager to ensure up-to-date information and changes are communicated regarding catering and events.
  • Oversee and deliver waiter services for on-premises functions and meetings, ensuring proper room setup, high-quality service, and timely completion of all wait staff duties.
  • Manage waiting staff rostering, agency staff, and daily allocation of wait staff duties, while also providing support for Café operations, including backfilling for Barista breaks and leave.
  • Actively manage the Food Safety Plan and coordinate RSA and Food Handling refresher courses for all waitstaff.
  • Mentor, support, and inspire the wait team to ensure that staff meet high standards; always well-presented, in the correct uniform, and comply with strict hygiene protocols.
  • Provide hands-on Audio Visual and Video Conference assistance.
  • Receive and process invoices, assist with costing, database management, and accurate financial reporting.
  • Assist the Client Services Manager to monitor the quality of supplies, manage supplier relationships, source new suppliers, and purchase equipment.
  • Engage in cross-training activities to gain proficiency in different segments of Client Services, including but not limited to Cafe, Servery, and Reception.
  • Comply with WHS obligations and responsibilities in accordance with the requirements for this role.

If you are an experienced high-end Front of House leader, who loves to work with a dedicated professional team, delivering quality service and are looking for better work-life balance, then we have the role for you

To apply please click the "Apply" button and submit your resume. You must live in Australia and have current Australian working rights to apply for this role.

At Lloyd Connect, we recognise the benefits that diversity and inclusion brings to our clients and encourage people from all backgrounds, abilities, and identities to apply.

Jenny Lloyd
Recruitment Consultant
[emailprotected]

#J-18808-Ljbffr

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