Legal Assistant

Overview

Victoria Legal Aid (VLA) is seeking dedicated Legal Assistants to support our Ringwood office across Crime, Family Law, Family Violence and Civil jurisdictions. In this role, you will provide essential administrative support, including clerking at Ringwood and Heidelberg courts, managing reception duties, data entry, answering phone inquiries, and conducting triage and referrals for clients. You will be a key player in ensuring the smooth operation of the office while providing excellent service to clients and supporting the legal team. The Ringwood Office is one of VLA's largest metropolitan offices, providing services to Heidelberg and Ringwood Magistrates Courts, the Mental Health Review Tribunal, and various outreach services. The office is home to approximately 65 staff members and enjoys an excellent workplace culture. This role is based at our Ringwood office on Wurundjeri Country.

Responsibilities

• Clerking at Ringwood and Heidelberg courts
• Managing reception duties
• Data entry
• Answering phone inquiries
• Conducting triage and referrals for clients
• Supporting the legal team to ensure the smooth operation of the office

About You

• Excellent organizational skills with the ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Strong communication skills, with the ability to interact effectively with clients from diverse backgrounds, including vulnerable individuals.
• The ability to handle sensitive and complex situations with discretion.
• Proficiency in Microsoft Office (Word, MS Teams) and the ability to learn and use legal case management systems effectively.
• Team-oriented mindset, with the ability to collaborate and work well with others in a busy legal environment.
• A current Employee Working with Children's Check (WWCC) or willing to obtain.

About Victoria Legal Aid

We provide legal representation to those who need it most. With over 1400 staff employed in 16 offices across Victoria, we help people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems. Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds and foster a work culture that's inclusive as well as diverse. Your unique ideas and perspectives are valued so that we best represent the people we serve.

Employee Benefits

• Focus on work-life balance including flexible working arrangements
• Hybrid work from home & office model
• Training and professional development opportunities
• Excellent salary packaging options including General Expenses up to $15,900, Meals & Entertainment up to $2,650 and Novated Leasing
• Access to discounted Private Health Insurance

How to apply

To be considered for this role, please submit your current resume and a cover letter addressing Key selection criteria (in particular key selection criteria 1 and 8 noted in the attached Position Description).

If you require adjustments to the recruitment and selection process or need an alternative format to any of the application material, please contact our team.

For further information, please review the attached position description or contact Monique Cowell, Administrative Services Manager on (03) 9259 5439 or recruitment@vla.vic.gov.au.

No agency applications will be accepted.

Applications close by 11.59pm on Monday 15 September 2025.

Additional information

It is a requirement that staff attend for office-based days at their primary work location. Interstate applications will be considered only where the candidate is able and willing to relocate to Victoria, unless part of a border community.

VLA is committed to putting the safety and wellbeing of children first.

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