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Data Processing
4 weeks ago
Join to apply for the Data Processing & Contact Centre Officer (Melbourne) role at Telstra Health.
Get AI-powered advice on this job and more exclusive features.
At Telstra Health we believe health technology has the potential to be the great enabler for transforming the way healthcare is delivered. With the backing of our parent company Telstra, we're all about combining technology and innovation to deliver significant, scalable solutions for improving patient and clinician experiences and health outcomes.
What's the opportunity?Ensures that all data processing and exception management tasks are appropriately resolved in a timely and efficient manner and consistent with the high quality standards.
Please note, this role is based in Melbourne, VIC.
About the role- Work within a team to answer telephone-based end user queries - verifying information, monitoring and responding to incoming and outgoing phone calls
- Respond to emails from health care professionals and participants
- Accurately maintain participant records and investigate exceptions by following up with the Team Lead or the health care professional
- Maintain confidentiality and sensitive matters diplomatically and discreetly
- Utilise appropriate systems and processes and adheres to all NCSR policies, procedures and work instructions
- Escalate issues as appropriate in accordance with NCSR policies, procedures and work instructions
- Make continuous improvement suggestions to the Contact Centre Team Leaders and Customer Service Delivery Manager
- Work in a team environment and share a team load
- Customer service experience – ideally from retail, hospitality or call centres which will demonstrate: telephone based customer service
- high level customer focus and ability to positively relate and interact with people to foster productive outcomes
- ability to work under pressure with conflicting priorities and/or meeting strict deadlines
- competent data entry skills and high level attention to detail
- high level verbal and written communication skills
- Health related experience (ideal)
- Certificate II or III in Customer Contact (desirable, not essential)
- We believe that flexibility is not a 'perk', it's how we have always worked We celebrate that flexibility looks different for each of us and support your work-life harmony.
- Join us if you find change, a fast paced environment and even some ambiguity thrilling Our entrepreneurial spirit and genuine desire to make a difference is one of a kind and the work we do is not only meaningful but also exciting and new
- Holding on to good talent is important to us. We support our exceptional people forge career paths internally. Our People Leaders are committed to continuously enhancing their team members, celebrating successes and identifying growth opportunities.
- If you want to join the incredible team that is helping to solve some of the biggest challenges faced by the health and aged care sector today, we are the right place for you
- Avenues for growth and stepping into other roles.
- 30% discount on Telstra services including home broadband and post-paid mobiles.
- Free 24/7 professional and confidential support for you and your family through EAP
- Employee rewards program that includes discounts on shopping, gym memberships, movie tickets, health insurance and more
- Multiple leave options including 16 weeks gender-equal paid parental, family and domestic violence leave, cultural, volunteer, study leave, as well as the option to purchase additional leave.
We are passionate about creating an environment that's inclusive and supportive. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply. Even if you don't check every box above, we encourage you to apply today or get in touch with us on Recruitment@health.telstra.com
Applications will be assessed and shortlisted as they are received so apply today
We are a Circle Back Initiative Employer. We commit to respond to every applicant, and you will hear back from us soon.
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