Service Delivery Officer

2 days ago


Perth, Western Australia Australian Taxation Office Full time
Overview

Service Delivery Officer / Debt Collection Officer (AM) – Australian Taxation Office

This vacancy is only open to Aboriginal and Torres Strait Islander applicants. This initiative helps to increase the number of Aboriginal and Torres Strait Islander people employed in the APS, to better reflect the diversity of the Australian community. To be eligible for this role candidates must provide confirmation of their Aboriginal and/or Torres Strait Islander heritage.

We are looking for passionate, client focused individuals to join our Frontline Operations group in a variety of (APS 3) roles.

Duties may include:

  • assisting clients through various channels including phone, web chat, email, paper and online portals to help them meet their taxation, superannuation, and registration obligations
  • understand individual client circumstances and provide tailored advice aligned with current legislation, policy and procedures
  • engage in meaningful conversations to support and facilitate client's payment, lodgment and registration outcomes
  • navigate challenging interactions with empathy and professionalism, including support for vulnerable clients and those experiencing hardship or crisis

Some roles will require working within a scheduled contact centre environment, providing high quality service to clients between 7am and 7pm.

Through active and strategic engagement, you will deliver tailored, contemporary and outcome focused solutions that shape client behaviour and encourage ongoing willing participation in the taxation and superannuation systems.

You will build and maintain positive client relationships while making informed decisions to resolve enquiries. You'll maintain the integrity of ATO records by accurately recording client information and applying relevant policy and procedures.

You will work as a part of a team, sharing your knowledge to collaboratively resolve issues and contribute to continuous improvements.

These roles may be offered on an ongoing or non-ongoing basis in Adelaide, Albury, Box Hill (VIC), Brisbane CBD, Burnie, Dandenong, Geelong, Gosford, Hobart, Melbourne CBD, Moonee Ponds, Newcastle, Parramatta, Penrith, Perth, Townsville, Upper Mount Gravatt or Wollongong. A merit pool may be formed and used to fill future similar vacancies in these locations and other locations within the same metropolitan area.

We embrace the strength of diversity — through our people and the perspectives they bring. We are committed to inclusive recruitment practices and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the recruitment process.

Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Customer Service
  • Industries: Government Administration

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.


#J-18808-Ljbffr

  • Perth, Western Australia Australian Taxation Office Full time

    OverviewJoin to apply for the Service Delivery Officer role at Australian Taxation OfficeWe are looking for passionate, client focused individuals to join our Frontline Operations group.As a Service Delivery Officer (APS 2), you will work in a scheduled contact centre environment, providing high quality service to clients between 7am and 7pm.You will spend...


  • Perth, Western Australia Australian Taxation Office Full time

    OverviewJoin to apply for the Service Delivery Officer role at Australian Taxation OfficeWe are looking for passionate, client focused individuals to join our Frontline Operations group.As a Service Delivery Officer (APS 2), you will work in a scheduled contact centre environment, providing high quality service to clients between 7am and 7pm.You will spend...


  • Perth, Western Australia Australian Taxation Office Full time

    OverviewService Delivery Officer / Debt Collection Officer role at Australian Taxation Office. We are looking for passionate, client focused individuals to join our Frontline Operations group in a variety of APS 3 roles.ResponsibilitiesAssist clients through various channels including phone, web chat, email, paper and online portals to help them meet their...


  • Perth, Western Australia Australian Taxation Office Full time

    OverviewService Delivery Officer / Debt Collection Officer role at Australian Taxation Office. We are looking for passionate, client focused individuals to join our Frontline Operations group in a variety of APS 3 roles.ResponsibilitiesAssist clients through various channels including phone, web chat, email, paper and online portals to help them meet their...


  • Perth, Western Australia Australian Taxation Office Full time

    OverviewService Delivery Officer (Affirmative measure – Aboriginal and Torres Strait Islander employment) role at Australian Taxation Office. This vacancy is only open to Aboriginal and Torres Strait Islander applicants. To be eligible for this role candidates must provide confirmation of their Aboriginal and/or Torres Strait Islander...


  • Perth, Western Australia Australian Taxation Office Full time

    OverviewService Delivery Officer (Affirmative measure – Aboriginal and Torres Strait Islander employment) role at Australian Taxation Office. This vacancy is only open to Aboriginal and Torres Strait Islander applicants. To be eligible for this role candidates must provide confirmation of their Aboriginal and/or Torres Strait Islander...


  • Perth, Western Australia Australian Taxation Office Full time

    OverviewService Delivery Officer / Debt Collection Officer (AM) – Australian Taxation OfficeThis vacancy is only open to Aboriginal and Torres Strait Islander applicants. This initiative helps to increase the number of Aboriginal and Torres Strait Islander people employed in the APS, to better reflect the diversity of the Australian community. To be...


  • Perth, Western Australia beBeeDedication Full time $104,000 - $130,878

    Job Opportunity: Detainee Services OfficerThis role is designed to foster a culture of excellence and consistency in all aspects of service delivery.About the Role:A key objective of this position is to ensure the safety and security of detainees within our care. To achieve this, you will be responsible for implementing strategies that promote a positive and...


  • Perth, Western Australia Buscojobs Full time

    Join to apply for the Service Delivery Manager role at Nationwide Group2 days ago Be among the first 25 applicantsJoin to apply for the Service Delivery Manager role at Nationwide GroupGet AI-powered advice on this job and more exclusive features.Work for a market leader in Roadside, Towing, & Transport solutionsConvenient location in Seven HillsJoin a...


  • Perth, Western Australia beBeeCustomerService Full time $60,000 - $80,000

    Job Title: Residential Logistics Support OfficerThe primary role of the Residential Logistics Support Officer is to provide exceptional customer service and ensure the smooth delivery of residential services. This position requires strong communication and organizational skills, as well as the ability to manage multiple priorities.Key...