Service Delivery Officer

3 weeks ago

Perth, Western Australia Australian Taxation Office Full time
Overview

Join to apply for the Service Delivery Officer role at Australian Taxation Office

We are looking for passionate, client focused individuals to join our Frontline Operations group.

As a Service Delivery Officer (APS 2), you will work in a scheduled contact centre environment, providing high quality service to clients between 7am and 7pm.

You will spend your time interacting with clients over the phone supporting them in meeting their tax, superannuation and registration obligations. You'll also process account activities received through various channels, including phone, paper, web-chat, email and online portals.

Responsibilities
  • Interact with clients over the phone to support them in meeting tax, superannuation and registration obligations.
  • Process account activities received through multiple channels (phone, paper, web-chat, email and online portals).
  • Apply relevant policies and procedures to inform decision making with good judgment.
  • Record outcomes, actions and agreements accurately and maintain attention to detail.
  • Be responsive and adaptable to changing client and business needs; manage competing priorities to deliver outcomes.
  • Work as part of a team, sharing knowledge to collaboratively resolve issues and contribute to continuous improvement.
Employment details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Customer Service
  • Industries: Government Administration
Diversity and inclusion

We embrace the strength of diversity — through our people and the perspectives they bring. We are committed to inclusive recruitment practices and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the recruitment process.

Locations

These roles may be offered on an ongoing or non-ongoing basis in Adelaide, Albury, Box Hill (VIC), Brisbane CBD, Burnie, Dandenong, Geelong, Gosford, Hobart, Melbourne CBD, Moonee Ponds, Parramatta, Penrith, Perth, Sydney CBD, Townsville, Upper Mount Gravatt or Wollongong. A merit pool may be formed and used to fill future similar vacancies in these locations and other locations within the same metropolitan area.

Additional

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