
Service Delivery Officer
3 weeks ago
Service Delivery Officer / Debt Collection Officer role at Australian Taxation Office. We are looking for passionate, client focused individuals to join our Frontline Operations group in a variety of APS 3 roles.
Responsibilities- Assist clients through various channels including phone, web chat, email, paper and online portals to help them meet their taxation, superannuation, and registration obligations.
- Understand individual client circumstances and provide tailored advice aligned with current legislation, policy and procedures.
- Engage in meaningful conversations to support and facilitate client's payment, lodgment and registration outcomes.
- Navigate challenging interactions with empathy and professionalism, including support for vulnerable clients and those experiencing hardship or crisis.
- Work in a scheduled contact centre environment where required, providing high quality service to clients between 7am and 7pm.
- Deliver tailored, contemporary and outcome-focused solutions that shape client behaviour and encourage ongoing participation in the taxation and superannuation systems.
- Build and maintain positive client relationships while making informed decisions to resolve enquiries; maintain the integrity of ATO records by accurately recording client information and applying relevant policy and procedures.
- Work as part of a team, sharing knowledge to collaboratively resolve issues and contribute to continuous improvements.
- Locations include Adelaide, Albury, Box Hill (VIC), Brisbane CBD, Burnie, Dandenong, Geelong, Gosford, Hobart, Melbourne CBD, Moonee Ponds, Newcastle, Parramatta, Penrith, Perth, Townsville, Upper Mount Gravatt, Wollongong. A merit pool may be formed to fill future similar vacancies in these or nearby locations.
We embrace diversity and are committed to inclusive recruitment practices. We encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the recruitment process.
Seniority level- Entry level
- Full-time
- Customer Service
- Government Administration
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Service Delivery Officer
3 weeks ago
Perth, Western Australia Australian Taxation Office Full timeOverviewJoin to apply for the Service Delivery Officer role at Australian Taxation OfficeWe are looking for passionate, client focused individuals to join our Frontline Operations group.As a Service Delivery Officer (APS 2), you will work in a scheduled contact centre environment, providing high quality service to clients between 7am and 7pm.You will spend...
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Service Delivery Officer
3 weeks ago
Perth, Western Australia Australian Taxation Office Full timeOverviewJoin to apply for the Service Delivery Officer role at Australian Taxation OfficeWe are looking for passionate, client focused individuals to join our Frontline Operations group.As a Service Delivery Officer (APS 2), you will work in a scheduled contact centre environment, providing high quality service to clients between 7am and 7pm.You will spend...
-
Service Delivery Officer
3 weeks ago
Perth, Western Australia Australian Taxation Office Full timeOverviewService Delivery Officer / Debt Collection Officer role at Australian Taxation Office. We are looking for passionate, client focused individuals to join our Frontline Operations group in a variety of APS 3 roles.ResponsibilitiesAssist clients through various channels including phone, web chat, email, paper and online portals to help them meet their...
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Service Delivery Officer
3 weeks ago
Perth, Western Australia Australian Taxation Office Full timeOverviewService Delivery Officer (Affirmative measure – Aboriginal and Torres Strait Islander employment) role at Australian Taxation Office. This vacancy is only open to Aboriginal and Torres Strait Islander applicants. To be eligible for this role candidates must provide confirmation of their Aboriginal and/or Torres Strait Islander...
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