Accounts Receivable Officer

• Permanent / Full Time
• Salary: $66,343 - $74,571 gross p.a. plus 12% Super
• 35 hours per week (Monday to Friday, 8:30am to 4:30pm) with the option of flexitime
• Located at Council's Nowra Administration Building, Bridge Road, Nowra
• Applications close: Sunday, 14 September 2025 (at midnight)

About the Role
We are seeking a detail-oriented and customer-focused Accounts Receivable Officer to join our team. In this role, you will ensure the timely and accurate issue of invoices and statements to support efficient collections. You will assist with debt recovery and deliver a reliable, confidential service tailored to the needs of Council. Strong communication and customer service skills are essential to maintain positive relationships and uphold service standards in a high-volume, fast-paced environment.

Reporting directly to the Accounts Receivable Supervisor, the key responsibilities of this role include:

• Issue Accounts Receivable invoices and statements for debtors' accounts.
• Create, review, and maintain debtor accounts to ensure data integrity.
• Distribute invoices, debtor statements and reports, and reconciliations internally as required. Following up with investigation and/or guidance where appropriate.
• Assist in the debt recovery collection process in accordance with the Debt Recovery policy to facilitate timely payment.
• Participate in the delivery of coaching to build the awareness and skill of key staff across Council in relation to debt management best practice and the best use of supporting systems.
• Respond to written, telephone, and counter enquiries regarding debtor accounts and debt recovery issues.
• Investigate credit balances on debtor accounts and where appropriate facilitate refunds in a timely manner.

Please refer to the Job Description under the Job Attachments for a comprehensive list of duties, responsibilities and skills required.

About You
To be successful in the position, you will have:

• Certificate III in Office/Business Administration or substantial equivalent experience in Finance/accounts receivable functions of a large organisation.
• Class C Drivers Licence.
• Proof of Australian residency or citizenship.

Our ideal candidate is reliable, organised, and confident in managing Accounts Receivable functions with discretion and accuracy. If you're ready to contribute to a high-performing team and make a meaningful impact, we'd love to hear from you.

How to Apply
To submit an application, click Apply and complete each Step of the application. You will be required to attach your resume (and cover letter if required) and respond to questions regarding general information about you.

In addition, you will be required to demonstrate how you satisfy the requirements of the position by answering the below questions relevant to the essential criteria as outlined in the job advertisement.

1. At Shoalhaven City Council our corporate core values are: Collaboration, Adaptability, Integrity and Respect. Please choose one value and advise how you have enacted this value in a professional setting.
2. Please list the relevant qualifications and experience you hold.
3. This role is suited to someone who is detail-oriented and confident in managing debtor accounts. Please summarise your experience in Accounts Receivable, including invoicing, account maintenance, and debt recovery.
4. Tell us about a time you worked as part of a team to resolve a challenging issue involving a customer or internal stakeholder. What was your role, and how did you contribute to a positive outcome?

Applicants who progress to pre-employment checks may be required to undergo a Working with Children Check Verification, National Criminal History Check, Qualification Check, Work Rights Verification, Reference Checks and Medical (Low Risk, Medium Risk, High Risk). Employment is subject to satisfactory outcomes for all required checks.

For tips and more information on how to submit a great application, please visit how to apply on Councils website. If you require assistance submitting your application, please contact the Talent Acquisition Team on 02 4429 3253.

Applications Close: Sunday, 14 September 2025 (at midnight)

If you have any questions about this role, please contact Cherie Muir - Manager - Revenue - 02 4429 3340

Why Work with Us
The Shoalhaven area is a unique place of great natural beauty, offering an enviable lifestyle and positive work-life balance. Our workforce is our greatest asset, and we pride ourselves on our people. Our teams are talented and inclusive and work together to provide better outcomes for our community, who are at the heart of everything we do. With a diverse range of professions and roles, we offer many career options and pathways, actively promoting opportunities and encouraging staff professional development.

Benefits include:

• Generous leave entitlements
• Long Service Leave after 5 years
• Option of flexitime for indoor staff
• 9 day fortnight for outdoor staff
• Flexible and remote working arrangements
• Novated lease arrangements available
• Opportunities for professional development and training
• Corporate wellbeing programs, including Fitness Passport and Employee Assistance Program (EAP), discounted health insurance

**Conditions apply as per the Local Government State award, and Council policies

Shoalhaven City Council is an equal opportunity employer committed to embracing diversity and inclusion, and encourages applications from people of all ages, abilities, and backgrounds. Applicants with a disability are encouraged to reach out if they require any reasonable adjustments throughout the recruitment processes to enable them to fairly demonstrate their skills and capabilities to meet the requirements of the job.

Shoalhaven City Council is a Child Safe Organisation that recognises and advocates for the rights of children and young people and are committed to providing a safe workplace