IT Support Technician

Gold Coast, Full Time | Competitive Salary + Bonuses + Growth Opportunity

TechLink Managed IT is on the lookout for a proactive and customer-focused IT Support Technician who loves solving problems, learning new technologies, and helping clients succeed.

You'll be part of our frontline support team, assisting with Level 1 technical issues, project setups, and ongoing client support - both on-site and remotely. This role is ideal for someone who enjoys variety, thrives in a collaborative team, and wants to grow their career in a fast-moving MSP environment.

About us

TechLink Managed IT is the IT arm of TechLink Solutions Group- a fast-growing MSP based on the Gold Coast with a growing national presence. We handle everything from IT support and cloud services to cyber security, internet, phones, and digital solutions. What we're about? Keeping business tech simple, secure, and scalable so our clients can focus on what they do best.

We're not your typical IT company. Yes, we take our work seriously - but not ourselves. Culture comes first here: joint lunches on Fridays with games, a few rounds of pool or Mario Kart, and a crew that genuinely backs each other.

Our founder started as a Level 1 Tech and built TechLink to do things better - for clients and for the people behind the tech. We're big on growth, training, and playing to your strengths while helping you level up in the areas that need it. If you're proactive, curious, and keen to grow with us, we'll back you all the way.

What's this role all about?

We're looking for someone who can:

• Provide high Level 1 technical support both on-site and remotely.

• Assist with setting up, installing, and onboarding new and existing projects for our clients.

• Document solutions, environments, and processes for our clients.

• Travel as required from time to time

To ensure effective project delivery, you will utilise various systems, including Autotask, IT Glue, Datto RMM, and Microsoft 365 Management applications.

What you bring to the table

• Friendly and customer-centric personality

• A reliable problem solver with attention to detail and accuracy

• Mature approach to work

• Positive attitude towards embracing new challenges and professional development

• Strong organisational skills

• Minimum 2-4 years' experience working in a similar role

• Previous MSP experience is considered a serious advantage

• Great communication skills - internally and externally (namely our clients)

• Valid QLD driver's license and own vehicle for client site visits

Skills and experience required:

• Office/Microsoft 365 Administration

• Including SharePoint, Security, Teams Phone System, Azure, and desktop Applications

• Remote Desktop Services

• LAN/WAN networking

Skills and experience desired (but not essential):

• Deploying Windows Server and Windows Server Technologies

• Experience with Virtualisation Technologies

• Experience with more advanced networking (802.1q, 802.1x, dynamic routing etc)

• Firewalls (creating/editing rule bases, remote access and site to site VPNs)

• IP Telephony

• Experience with desktop presentation - Microsoft RDS or Azure Virtual Desktop

• Experience with security platforms and processes.

What's in it for you?

• Competitive salary (commensurate with experience) + annual bonuses + consistent salary reviews

• Career progression opportunities

• Access to leading industry platforms and tools

• All the latest tech - modern laptops, dual/triple screen setups, sit/stand desks and accessories

• Paid training and certification, plus travel to major industry events and conferences

• Supportive, relaxed and easy-going team culture

• A voice in shaping how the business runs - we welcome ideas and initiative

• A fun office environment with great coffee, snacks, and regular catch-ups with dinner and games

• We can also be flexible in our working hours to ensure that we secure to right person.

Ready to join?

This is a great opportunity for someone who wants to grow their career in a supportive, fast-paced MSP. If you're keen to learn, ready to take ownership of your work, and excited to be part of a company that's expanding and evolving, we'd love to hear from you.

Your application should include:

• A cover letter explaining why you're a great fit for this role

• Responses to the following questions:

• What are you most passionate about in ICT?
• How many years' experience do you have as an Information Technology Support Technician?
• What certifications or qualifications do you currently hold (if any)?
• Why do you think you'll be a great cultural fit for TechLink?
• How much notice are you required to give to your current employer?

To be eligible, you must be an Australian Citizen, Permanent Resident, or hold full working rights.

Job Types: Full-time, Permanent

Pay: $65,000.00 – $75,000.00 per year

Benefits:

• Employee discount
• Gym membership
• Professional development assistance
• Salary packaging
• Travel reimbursement