Computer Systems Technician

4 weeks ago

Gold Coast, Queensland, Australia Queensland Government Full time

Join to apply for the Computer Systems Technician - State Wide ICT Services Delivery, Hope Island role at Queensland Government

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Join to apply for the Computer Systems Technician - State Wide ICT Services Delivery, Hope Island role at Queensland Government

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We are currently offering a permanent position for a motivated and skilled Computer Systems Technician to join our team based in Hope Island.

In this role, you will be part of a dedicated service team, delivering high- quality support and issue resolution aligned with performance expectations. The role involves travel between schools and the regional office.

If you're seeking a stable and rewarding opportunity within a large and dynamic organisation and you bring the required skills and experience, we encourage you to apply today

About Our Team

Operating as part of a State-Wide Service Delivery field services team, the Systems Technicians based out of our Hope Island Office support schools in the outer southern suburbs of Brisbane, down to Coolangatta and west into the Beaudesert area.

Approximately thirty-five schools and corporate sites are visited by this Systems Technician position providing a broad range of IT services assisting staff and students.

About The Role

You will have responsibility for leading the following activities and undertaking the following key tasks:

  • Participate in and be a member of an IT support service team ensuring that the team provides a high level of service and issue resolution in line with agreed performance standards
  • Ensure that agreed levels of service are maintained and contribute to the ongoing development of standardised processes required for the provision of IT support
  • Install and maintain systemic management and educational delivery systems in accordance with departmental information standards and policies
  • Provide expert IT advice and support on the selection, procurement and installation of new hardware and software, as well as the enhancement of existing systems
  • Advise, communicate, apply and monitor the implementation of departmental information standards and policies
  • Participate in service level and work practice reviews
  • Maintain currency of technical proficiency and skills

The Right Fit

Skills In The Following Areas Will Be Highly Regarded
  • A detailed working knowledge of Windows 2016 and above server operating systems
  • A high level of technical knowledge of server hardware and configuration, and network switches
  • A good understanding of end user device and printer support
  • Knowledge of Windows 10 and above, iPadOS, and MacOS
  • Travel and overnight absences from base may be required of this position

Mandatory Requirements
  • A drivers licence is a requirement for this position due to travel required between base location and schools on a regular basis
  • Diploma of Information Technology (or equivalent based on ACS skills assessment)

Interested? To Apply:
  • Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history)
  • Attach a 2-page response to the How you will/may be assessed section of the attached role description

We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.

Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.

Applications from recruitment agencies will not be accepted.

Occupational group IT & TelecommunicationsSeniority level
  • Seniority levelNot Applicable
Employment type
  • Employment typeFull-time
Job function
  • Job functionInformation Technology
  • IndustriesGovernment Administration

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