Key Customer Support Expert

2 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $65,000 - $85,000
Customer Support Specialist

The primary purpose of this role is to provide exceptional service and support to customers, predominantly clients and advisers. The incumbent will receive inbound telephone calls, emails and web chats in relation to products, services and general enquiries.

This requires attention to detail, excellent analytical skills, strong communication abilities, and a consultative approach. The successful candidate will be able to address customer queries efficiently, escalate issues as necessary, and document all interactions with high standards.

As a key member of the team, you will be responsible for delivering a world-class customer experience. You will have the opportunity to work closely with internal stakeholders to resolve complex issues and implement process improvements.

Key responsibilities include:

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