Senior Claims Consultant

A new transformational adventure awaits you…

How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you?

As one of Forbes 2024 'World's Best Employers' and Fortune's 'World's Most Admired Companies' for 2025, Zurich - a leader in the insurance industry, is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

Join us on this thrilling journey as we work towards our vision of becoming Australia's leading digital insurer. If you're eager to be part of a values-driven global organisation that's experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities, and our planet, then keep reading

Let's create a brighter future together, let's make a difference

It's important to know, what you do matters. At Zurich, we don't just cover, we care.

As the Senior Claims Consultant for Group Insurance, you will be responsible for managing a select portfolio of complex claims, conducting quality assurance reviews, providing technical support on claims strategies and management, supervising and mentoring claims assessors, and supporting the relationship with our superannuation partners.

In your role as a subject matter expert, you will leverage your extensive knowledge to develop and enhance the skills and capabilities of the team, drive continuous improvement and process enhancements, and uphold Zurich's claim philosophy. Your expertise will be pivotal in fostering an environment of excellence and ensuring that our claims processes are both efficient and effective.

Requirements and responsibilities include:

• Proven experience as a Senior Assessor (or high-performing claims assessor) managing end-to-end group insurance claims, including Income Protection (IP) and Total and Permanent Disability (TPD) claims.
• Expertise in managing multiple policies, resolving complaints, and reviewing disputed claim decisions.
• Strong understanding of relevant legislation and industry codes including LICOP (Life Insurance Code of Practice), PYS (Protecting Your Super) / PMIF (Putting Members' Interests First), and Transfer Terms.
• Proven ability to interpret clinical, allied health and medico legal reports and incorporate medical, vocational and policy considerations into decisions.
• Experience working with rehabilitation providers and designing/implementing return to work plans or vocational assessments.
• Strong stakeholder management experience with employers, trustees, brokers, treating practitioners, and external service providers.
• Track record of meeting SLAs, quality standards and regulatory requirements in claims handling.
• Experience preparing clear written determinations, Board/Executive briefings and sensitive customer communications with an empathetic tone.
• Experience coaching or mentoring junior staff, conducting quality reviews and contributing to continuous improvement initiatives (preferred).
• Demonstrated ability to drive continuous improvement and process enhancement initiatives.

Zurich is here to support you

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

• Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer's leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave).
• Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full-time employees.
• Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e-voucher for your work-from-home setup (flex work - hybrid working), along with other great benefits through our Shine portal.
• Grow and thrive in your career with our award-winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.
• Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.
• Take advantage of global mobility opportunities across more than 200 countries worldwide.
• Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day.
• We plant a tree for every new employee.
• Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity… to name a few.

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, maintain work/life balance, and thrive in a supportive environment.

Zurich is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.

So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure