Senior Retail Claims Consultant

4 weeks ago

Sydney, New South Wales, Australia Zurich Full time

A new transformational adventure awaits you…

How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you?

As one of Forbes 2024 'World's Best Employers' and Fortune's 'World's Most Admired Companies' for 2025, Zurich—a leader in the insurance industry—is on a journey towards a brighter future… a future focused on your career, wellbeing, community, customers, and the planet.

Join us as we work towards becoming Australia's leading digital insurer. If you're eager to be part of a values-driven global organization experiencing growth and transformation, and if you share our commitment to making a tangible difference and pursuing sustainability, then keep reading

Let's create a brighter future together and make a difference.

At Zurich, what you do matters. We don't just provide coverage; we care.

As the Senior Retail Claims Consultant, you will manage a portfolio of claims, provide technical support on claims strategies, conduct quality assurance reviews, coach and mentor claims consultants, and maintain stakeholder relationships.

You will leverage your expertise to develop team skills, drive continuous improvement, and uphold Zurich's claim philosophy, fostering excellence and efficiency in our claims processes.

Key to your success – let's grow together

  • Proven experience as a Senior Claims Consultant in Life Insurance managing end-to-end retail claims, including Income Protection, TPD, and Trauma.
  • Expertise in managing multiple policies, resolving complaints, and reviewing disputed claims.
  • Strong understanding of LICOP and the Insurance Contracts Act.
  • Experience in coaching Claims Consultants.
  • Ability to drive process improvements.
  • DFP/ANZIIF qualifications preferred but not essential.

Belong. Zurich is here to support you

  • Enjoy 5 weeks of annual leave, 15 days of personal/carer's leave, and access to Family Care (parental leave).
  • Benefit from a hybrid working model—3 days in the office, 2 days remote.
  • Access health and wellbeing programs, a AUD$500 wellbeing payment, a AUD$295 work-from-home voucher, and other benefits via Shine portal.
  • Grow your career with award-winning training programs and support for your development.
  • Work with diverse, inclusive teams; explore passions and foster innovation.
  • Global mobility opportunities across 200+ countries.
  • Volunteer and work in Green Star-rated offices; dress for your day.
  • We plant a tree for every new employee.

Zurich is an equal opportunity employer. We value fairness and accessibility in our recruitment process. Please inform us of any accommodations needed during your application.

If you're ready for an adventure that builds a brighter future and fosters a sense of belonging, apply today

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