Service Continuity/DR Lead

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Service Continuity/DR LeadApply locations Melbourne Sydney Perth Brisbane Ann Street time type Full time posted on Posted 6 Days Ago job requisition id JR2739

The Opportunity

At APA, our purpose is to secure Australia's energy future. We're not doing it alone. We're doing it with our customers and communities as Australia's energy infrastructure partner, a role our unique experience and expertise positions us to play.

We now have an exciting opportunity for a Service Continuity Manager / DR Specialist to join APA in Melbourne, Sydney, Perth or Brisbane on a full‑time, permanent basis.

Reporting to the Enterprise Service Management Manager, this role will lead the development, implementation, testing, and maintenance of APA's service continuity and disaster recovery strategies, ensuring critical services and systems can be recovered quickly during incidents or outages. The role also serves as the primary lead for enterprise technology incident and disaster response.

Key Responsibilities

• Lead the design, implementation, and continuous improvement of Service Continuity Management (SCM) standards, aligning with business needs and ITIL best practices.

• Collaborate with business units and technology stakeholders to identify critical services, recovery objectives (RTO/RPO), and risk tolerances for effective continuity planning.

• Support and govern application and system Business Impact Assessments (BIAs) and risk assessments, ensuring alignment with overarching Business Continuity Plans.

• Develop and maintain service continuity plans, playbooks, and recovery procedures, integrating them with crisis management and enterprise risk frameworks.

• Own the disaster recovery (DR) strategy and execution, including the maintenance of DR plans, aligning recovery with hybrid cloud and on‑premise environments.

• Oversee enterprise incident and recovery runbooks, conducting regular reviews and updates to ensure readiness and alignment with the evolving technology and business landscape.

• Participate in the rotating major incident management on call roster or as directed by Enterprise Service Management Manager during business hours

Your background

• Extensive experience in Service Continuity, Disaster Recovery, Business Continuity, or Crisis Management, including hands‑on experience with failovers, backups, and recovery testing.

• Proven track record in managing or supporting major incidents, enterprise incidents, and crisis events, ensuring a swift and coordinated recovery.

• Strong knowledge of risk management frameworks and the ability to identify, assess, and mitigate continuity and recovery risks.

• Technical understanding across LAN/WAN, voice, security, server, cloud, and desktop environments, with hands‑on experience in DR and failover technologies.

• Experience in regulated industries (e.g., finance, healthcare, critical infrastructure), ensuring compliance with industry standards and internal policies.

• Demonstrated leadership, customer focus, and accountability, with a forward‑thinking mindset to drive continuous improvement, collaboration, and operational resilience across teams.

About the Team

Technology underpins everything we do at APA from helping connect millions of Australians to essential energy sources every day to achieving our net zero ambition - and the capability for our people to make this happen.

To help APA power ahead, the Technology teams is focused on enhancing APAs technology offering, providing innovative and progressive technology - enabling APA to be world class in energy solutions.

This is an exciting time for the team, we need people who are courageous, nimble, and ready to make an impact - change makers and risk takers.

Working at APA

At APA we're committed to fostering a safe and inclusive workplace where you can achieve your best. We'll provide you with access to targeted career development programs, competitive remuneration, employee benefits, flexible working arrangements, and wellbeing programs. We also have an inclusive parental leave policy providing 18 weeks leave including superannuation to support parents at work and in life.

We employ more than 2700 people across Australia and are committed to creating a diverse and inclusive culture, where everyone feels safe, valued, and trusted to do their best every day.

We are APA

APA Group is a leading Australian energy infrastructure business.

We proudly own, operate and manage a diverse $26 billion portfolio of gas, electricity, solar and wind assets which deliver essential services to communities and customers across Australia. And we own more than 15,000 kilometres of gas pipelines which deliver energy to households and businesses across every corner of Australia.

As the partner of choice in delivering infrastructure solutions for the energy transition, we're focused on bundled remote grid energy solutions, electricity and gas transmission, and future energy, including hydrogen and carbon capture and storage.

Our customer centric approach means we understand our customers and offer them reliable, innovative, and cost-effective energy solutions that support their decarbonisation ambitions.

We are committed to securing Australia's energy future by delivering infrastructure solutions for Australia's energytransition and supporting the decarbonisation ambitions of our customers and communities.

Join our team and be part of securing Australia's energy future.We'd love to hear from you.

APA is an equal opportunity employer. The safety, health and wellbeing our people, community and environment a priority. We embrace diversity in our people to ensure our workforce is representative of the communities that we operate in.

Applicants must be eligible to work in Australia to be considered.

This vacancy works with critical APA data, systems or infrastructure and candidates are subject to background vetting (including Police checks) before & during employment.

Role closes Friday, 11 July 2025. Role Reference Number JR2739

APA Group will not accept unsolicited resumes from recruitment agencies.

We will contact successful candidates after the closing date.

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