Service Advisor

3 weeks ago


Gosford, New South Wales, Australia Central Coast Automotive Full time

About the role

We seek an experienced Service Advisor to join our team at Central Coast Automotive. In this full-time role, you will be responsible for helping our customers with the Administration part of the repair and/or maintenance of their vehicle when in at our Gosford Service Department.

What you'll be doing

  • Greeting and assisting customers, understanding their vehicle needs and repair requirements
  • Preparing repair orders and estimates, and communicating these to customers
  • Ensuring what the customer has booked in for is completed
  • Liaising with technicians to ensure timely and efficient completion of work
  • Providing customers with regular updates on the status of their vehicle repairs
  • Promoting and selling additional products and services to enhance the customer experience
  • Maintaining accurate records and documentation for all customer interactions and vehicle services
  • Fostering positive relationships with customers and ensuring a high level of customer satisfaction

What we're looking for

  • Minimum 2 years experience as a Service Advisor or in a similar customer-facing automotive role
  • Mechanical background preferred
  • Strong communication and interpersonal skills, with the ability to effectively liaise with customers and technicians
  • Excellent organisational and time management skills, with the ability to multitask and prioritise tasks
  • Working knowledge of automotive repair and maintenance processes
  • A genuine passion for providing outstanding customer service

What we offer

At Central Coast Automotive, we are committed to the development and growth of our team. We offer a competitive salary, ongoing training and development opportunities. We also provide a range of benefits, including discounted vehicle servicing, wellbeing programs, monthly meat tray raffles and free lunches.

About us

Central Coast Automotive is a well-established and respected automotive repair and maintenance provider, serving the Gosford community for over 25 years. We pride ourselves on our commitment to quality workmanship, innovative solutions, and exceptional customer service. Join our team and be a part of our continued success.

Apply now for this exciting opportunity

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