Receptionist

RAC WA Joondalup, Western Australia, Australia

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RAC WA Joondalup, Western Australia, Australia

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Join to apply for the Receptionist role at RAC WA

We are looking for dynamic individuals to join our Joondalup contact centre based team as Receptionist. As the first point of contact for our members, you will play a crucial role in ensuring they receive the best support and solutions for their RAC product needs and generating leads for our sales team.

This position works on a flexible roster between Monday – Friday 7am – 8.30pm and rotational Saturdays between 8.30am - 5pm.

In this role, you will:

• Be able to remain composed, think on your feet and provide exception inbound customer service through a high volume of calls while maintaining a warm and professional tone
• Promptly identify the members needs and transfer to an accurate department using internal systems
• Assist members with all RAC product inquiries promptly and professionally.
• Handle RAC product policy administration, applications, and cancellations accurately.
• Build and maintain strong rapport, ensuring a positive member experience from the first point of contact.
• Identify, acknowledge, follow up, and appropriately address member feedback.
  
  

To succeed in this role, you will need:

• Exceptional customer service skills, displaying empathy and maintaining confidentiality.
• Strong problem-solving abilities and confident phone manner
• A team-oriented, flexible, and reliable approach to work.
• Proficiency in administration, systems, and typing skills.
• High level of resilience and ability thrive in a busy environment.
  
  

About RAC:

At RAC, we value inclusivity and strive to foster a workplace that embraces contributions from all individuals. We encourage applications from people of all abilities, backgrounds, cultures, and identities, including Aboriginal and Torres Strait Islanders, members of the LGBTIQ+ community, and all age groups.

RAC is committed to ensuring a flexible work environment. If you require assistance or adjustments to fully participate in the application process, please reach out to us at recruitment@rac.com.au.

Join us in our mission to provide exceptional service and support to our members. Apply now to be a part of the RAC team

#BetterJourneysRACSeniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionAdministrative
• IndustriesConsumer Services

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