Broker Engagement Manager

Join to apply for the Broker Engagement Manager role at Great Southern Bank.

As our highly valued Broker Engagement Manager based in Brisbane or Sydney, you will be responsible for enhancing and delivering the broker marketing program to support Great Southern Bank in achieving its goal of customer growth. Brokers currently account for over 80% of new home loan issuance. With a purpose of 'helping all Australians own their own home', and a focus of increasing home loan tenure of existing customers it is crucial that we continue to enhance our communication and engagement strategy to support our broker channel.

This is a 12-month contract.

You will spearhead the development of our home loan customer value propositions by defining new and refining existing segmented product, policy and process positioning to better support brokers' understanding of our offering to encourage home loan growth and engaged customers through the full customer lifecycle.

• Understand the wants, needs and priorities of the broker channel.
• Deliver and enhance the broker marketing engagement strategy that uplifts broker productivity and supports business objectives.
• Work closely with the Head Sales & Distribution and Senior Manager Broker Performance to ensure alignment of the broker marketing engagement strategy to the overall broker distribution business objectives.
• Collaborate with Product and Credit Risk on upcoming changes, champion the feedback loop to ensure broker is considered.
• Contribute to internal and external broker channel updates, ensuring channel messaging is accurate and endorsed by all stakeholders.
• Lead and maintain the overarching Great Southern Bank Customer Value Proposition for brokers across brand and key buyer segments.
• Lead broker contribution to the Marketing Home Loan Squad's annual plan, focused on delivering cost efficient home loan growth.
• Work with Senior BDMs to drive the growth of their partnerships at both a state and aggregator level.
• Implement and enhance broker communication journeys.
• Design and develop a framework for leveraging Aggregator Sponsorship agreements through activations, content, and BDM engagement.
• Collaborate with aggregators and internal stakeholders to ensure product, policy and pricing changes are delivered on time and accurately.
• Work closely with the CRM Specialist for Home Loans, to contribute to the development, implementation, and assessment of home loan customer journeys.
• Lead the development of broker portal enhancements, including coordinating relevant stakeholder approvals and content that optimises broker experience.
• Design and maintain a calendar of activity, giving the business visibility of the current and ongoing approach.
• Monitor impacts of market conditions and campaigns on our broker engagement metrics. Actively share learnings and develop a framework for best practice channel approach.
• Contribute to the incremental uplift of broker NPS, broker customer retention and broker productivity.

• 7+ years experience in similar role, managing B2B communications and events.
• Financial services experience is preferred but not essential.
• Ability to manage events end to end.
• Proven experience working with senior leadership teams.
• Hands on experience working with CRM and Communication systems.

Whatever your role with us, you'll be part of a force for good. We're owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you'll also enjoy a range of fantastic benefits, some examples include:

• Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching.
• Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre and the flexibility to work from home two days a week.
• Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more.

Questions? Please contact our Talent and Experience Partner, Danielle Moore - danielle.moore@gsb.com.au

At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging and are valued, connected and respected.