Restaurant Manager

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Nestled on Level 80 of The Ritz-Carlton, Melbourne, Atria is our signature restaurant offering breathtaking panoramic views over the Melbourne CBD skyline. At Atria, elevated dining is more than just a location – it's a philosophy. With a commitment to crafting unforgettable experiences that reflect The Ritz-Carlton legacy of refined luxury, Atria invites seasoned hospitality leaders to be part of something truly extraordinary.

We are currently seeking a Full-Time Restaurant Manager to lead this iconic venue. As Restaurant Manager, you will lead by example – orchestrating seamless service, cultivating a culture of excellence, and empowering your Ladies and Gentlemen to anticipate the unexpressed wishes of our guests. With a keen eye for detail, strong business acumen, and an innate sense of luxury hospitality, you will oversee daily operations, drive guest engagement, and collaborate closely with culinary and hotel leadership to elevate Atria as one of Melbourne's premier dining destinations.

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

Oversee daily restaurant operations, ensuring service excellence from opening to close

Lead, coach and inspire the Ladies & Gentlemen to deliver refined, anticipatory hospitality

Coordinate closely with the culinary and sommelier teams to ensure menu and beverage knowledge is executed at the highest standard

Monitor floor presence to engage with guests, resolve concerns, and personalise dining experiences

Manage reservations, guest flow, and floor plans to optimise seatings and service delivery

Conduct line-ups, and ensure team alignment on Commitment to Quality, VIP guests, special events, and service priorities

Ensure compliance with health, safety, and brand standards across all touchpoints

Collaborate with the Director of F&B on strategic planning, promotions, and performance metrics

Support inventory management, ordering, and cost control in alignment with financial goals

Oversee training and development of team members to uphold The Ritz-Carlton Gold Standards

Leading Food and Beverage Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Ensures and maintains the productivity level of employees.

Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.

Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.

Ensures compliance with all applicable laws and regulations.

Ensures compliance with food handling and sanitation standards.

Ensures staff understands local, state and Federal liquor laws.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Establishes guidelines so employees understand expectations and parameters.

Monitors alcohol beverage service in compliance with local laws

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.

Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

Empowers employees to provide excellent customer service.

Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.

Handles guest problems and complaints.

Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.

Ensures corrective action is taken to continuously improve service results.

Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).

Managing and Conducting Human Resource Activities

Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.

Ensures employees are treated fairly and equitably. Strives to improve employee retention.

Ensures employees receive on-going training to understand guest expectations.

Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Strives to improve service performance.

Ensures recognition is taking place across areas of responsibility.

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends

Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month

Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group

Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program

Opportunity to receive Employee Referral Incentives and get paid for working with your friend

The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years. Apply now

We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity.
Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at rc.melrz.hr@ritzcarlton.com .

Salary match Number of applicants Skills match

Your application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a restaurant manager? How many years of recruitment experience do you have? Do you have management experience within a fine dining restaurant? Do you hold a current Responsible Service of Alcohol (RSA) certificate?

Hospitality & Tourism 101-1,000 employees

- Beautiful location

- 5 minutes walk from Elizabeth Quay station and close to public transport

- Free Employee Duty Meals

- Free breakfast cereal, coffee and tea throughout the day

- Discounts on hotel rooms and food and beverage with Marriott Internationally

- Discounts on retail venues around the location

- Marriott Life with the Works – Paid Birthday Leave, Sabbatical Leave, and Paid Parental Leave

- Recognition and wellbeing programs

- Training and Career Development opportunities within an international brand

- Employee activities and celebrations throughout the year

- Beautiful location

- 5 minutes walk from Elizabeth Quay station and close to public transport

- Free Employee Duty Meals

- Free breakfast cereal, coffee and tea throughout the day

- Discounts on hotel rooms and food and beverage with Marriott Internationally

- Discounts on retail venues around the location

- Marriott Life with the Works – Paid Birthday Leave, Sabbatical Leave, and Paid Parental Leave

- Recognition and wellbeing programs

- Training and Career Development opportunities within an international brand

- Employee activities and celebrations throughout the year