Client Relations Manager
3 weeks ago
Client Relations Manager – Home Care - Batemans Bay, New South Wales, Australia
Dementia and Aged Care Services (DACS) is a well-established provider of Community Care Services in New South Wales, committed to offering personalised care solutions that enhance the quality of life for our clients and their families. We aim to empower clients to remain in their homes and fully engaged with their local communities.
At DACS, we believe that every stage of life deserves positive and meaningful experiences, whether or not a dementia diagnosis is present. Our approach focuses on delivering high-quality, individualised support that respects the unique needs of each client.
The Role
As the Client Relations Manager – Home Care, you will secure new Home Care clients, strengthen relationships with existing clients, and ensure high levels of customer satisfaction. You will work with the Home Care team to ensure seamless delivery of care services, manage client budgets to meet clients' needs, and maintain compliance with industry standards. This role combines client case management with leadership responsibilities, overseeing the implementation of client care plans, managing budgets, and leading continuous improvement initiatives.
Key Responsibilities
- Securing new clients and ensuring smooth transitions into the Support at Home program.
- Manage and maintain client relationships, ensuring high levels of satisfaction.
- Ensure appropriate assessments, care planning, and goal setting for clients are completed in a timely manner.
- Budget management for client care packages, including reporting and financial oversight in line with guideline requirements.
- Collaborate with internal teams to ensure compliance and meet statutory obligations.
- Drive continuous improvement in the quality of care provided to clients.
- Lead and support the care team, providing guidance and assistance in delivering care.
- Respond to client inquiries, communicate changes in care needs, and manage service delivery.
- Travel within the designated regions may also be required.
About You
- Experience in home care or case management, with at least 2 years in a similar role.
- Proven ability to manage client relationships and deliver high-quality care.
- Strong budget management skills and experience with consumer-directed care.
- Ability to lead and mentor a small team, driving quality care outcomes.
- Diploma or higher qualification in community, aged, health, or a related field.
- A strong consumer-focused approach with excellent communication skills.
- Driver's Licence and a motor vehicle with insurance.
- National Police Check required.
- Competitive remuneration package, including performance bonuses and salary sacrifice, and a fuel card with toll e-tag.
- Work with a supportive and dynamic team focused on high-quality client care.
- Opportunities for career growth and professional development.
- Innovative and progressive organisation with a strong focus on client satisfaction.
- Rewarding role with the chance to make a significant impact on clients' lives.
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