Client Relations Manager
3 weeks ago
Client Relations Manager – Home Care - Batemans Bay, New South Wales, Australia
Dementia and Aged Care Services (DACS) is a well-established provider of Community Care Services in New South Wales, committed to offering personalised care solutions that enhance the quality of life for our clients and their families. We aim to empower clients to remain in their homes and fully engaged with their local communities.
At DACS, we believe that every stage of life deserves positive and meaningful experiences, whether or not a dementia diagnosis is present. Our approach focuses on delivering high-quality, individualised support that respects the unique needs of each client.
The Role
As the Client Relations Manager – Home Care, you will secure new Home Care clients, strengthen relationships with existing clients, and ensure high levels of customer satisfaction. You will work with the Home Care team to ensure seamless delivery of care services, manage client budgets to meet clients' needs, and maintain compliance with industry standards. This role combines client case management with leadership responsibilities, overseeing the implementation of client care plans, managing budgets, and leading continuous improvement initiatives.
Key Responsibilities
- Securing new clients and ensuring smooth transitions into the Support at Home program.
- Manage and maintain client relationships, ensuring high levels of satisfaction.
- Ensure appropriate assessments, care planning, and goal setting for clients are completed in a timely manner.
- Budget management for client care packages, including reporting and financial oversight in line with guideline requirements.
- Collaborate with internal teams to ensure compliance and meet statutory obligations.
- Drive continuous improvement in the quality of care provided to clients.
- Lead and support the care team, providing guidance and assistance in delivering care.
- Respond to client inquiries, communicate changes in care needs, and manage service delivery.
- Travel within the designated regions may also be required.
About You
- Experience in home care or case management, with at least 2 years in a similar role.
- Proven ability to manage client relationships and deliver high-quality care.
- Strong budget management skills and experience with consumer-directed care.
- Ability to lead and mentor a small team, driving quality care outcomes.
- Diploma or higher qualification in community, aged, health, or a related field.
- A strong consumer-focused approach with excellent communication skills.
- Driver's Licence and a motor vehicle with insurance.
- National Police Check required.
- Competitive remuneration package, including performance bonuses and salary sacrifice, and a fuel card with toll e-tag.
- Work with a supportive and dynamic team focused on high-quality client care.
- Opportunities for career growth and professional development.
- Innovative and progressive organisation with a strong focus on client satisfaction.
- Rewarding role with the chance to make a significant impact on clients' lives.
#J-18808-Ljbffr
-
Client Relations Manager
3 weeks ago
Batemans Bay, New South Wales, Australia Thefold Full timeOverviewClient Relations Manager – Home Care - Batemans Bay, New South Wales, AustraliaDementia and Aged Care Services (DACS) is a well-established provider of Community Care Services in New South Wales, committed to offering personalised care solutions that enhance the quality of life for our clients and their families. We aim to empower clients to remain...
-
Occupational Therapist
2 weeks ago
Batemans Bay, New South Wales, Australia beBeeRehabilitation Full time $103,500 - $124,000Workplace Injury Prevention and Rehabilitation Specialist OpportunityThis role involves delivering expert solutions to enable individuals and organisations to achieve their full potential.Evaluate treatment and/or rehabilitation needs of workers involved in work-related or non-work-related injuries or illnesses.Assist clients to return to meaningful...
-
Care Manager
7 days ago
Batemans Bay, New South Wales, Australia IRT Full time $80,000 - $120,000 per yearAbout IRTFounded in 1969, IRT's mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same.We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We're one of Australia's largest community-owned providers of independent living, aged care and home care. We're proud to...
-
Care Manager
7 days ago
Batemans Bay, New South Wales, Australia IRT Group Full time $90,000 - $120,000 per yearAbout IRTFounded in 1969, IRT's mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same.We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We're one of Australia's largest community-owned providers of independent living, aged care and home care. We're proud to...
-
Batemans Bay, New South Wales, Australia beBeeOccupational Full time $90,000 - $140,000Job DescriptionAs a key member of our multidisciplinary team, the Rehabilitation Consultant will play a pivotal role in delivering workplace injury prevention and rehabilitation solutions.The ideal candidate will possess exceptional skills in assisting individuals to return to meaningful engagement in occupations, evaluating treatment and/or rehabilitation...
-
Occupational Rehabilitation Specialist
2 weeks ago
Batemans Bay, New South Wales, Australia beBeeRehabilitation Full time $100,000 - $120,000Job OverviewAs an Occupational Rehabilitation Specialist, you will play a vital role in assisting individuals to return to meaningful engagement in occupations.This dynamic position involves evaluating treatment and/or rehabilitation needs, identifying future employment or training options, and performing assessments depending on your area of clinical...
-
Location Manager
2 weeks ago
Batemans Bay, New South Wales, Australia Invocare Full time**Have you considered a career helping people and families through a difficult time in their life?****Honouring Life, celebrating memories for generations is an extremely rewarding career path**Batemans Bay District Funerals is a part of InvoCare (IVC) which is listed leading provider of funeral services in Australia, New Zealand and Singapore and operates...
-
Parts Manager
7 days ago
Batemans Bay, New South Wales, Australia AMH Auto Group Full time $100,000 - $120,000 per yearParts Manager – Multi-Franchise Dealership | Batemans BayJoin a leading automotive group representing Toyota, Hyundai, Ford, MG, and Subaru. Take the next step in your career in a stunning coastal location.Location: Batemans Bay, NSWEmployment Type: Full-time, PermanentSalary: Competitive salary + performance bonusesAbout the RoleWe are seeking a highly...
-
Area Manager
3 weeks ago
Batemans Bay, New South Wales, Australia ALDI Stores Australia Full timeOverviewJoin to apply for the Area Manager role at ALDI Stores Australia.About UsWith roots dating back to 1913, ALDI is proud to make a real difference to people across the world by offering top quality products for low prices. ALDI first entered the Australian grocery market in 2001 and has since grown to have almost 600 stores and 8 distribution centres...
-
Area Manager
3 weeks ago
Batemans Bay, New South Wales, Australia ALDI Stores Australia Full timeOverviewJoin to apply for the Area Manager role at ALDI Stores Australia.About UsWith roots dating back to 1913, ALDI is proud to make a real difference to people across the world by offering top quality products for low prices. ALDI first entered the Australian grocery market in 2001 and has since grown to have almost 600 stores and 8 distribution centres...
