Project Support Officer

Are you passionate about supporting primary health care initiatives and making a difference in your community? We're looking for a proactive and detail-oriented Project Support Officer to join our Primary Health Care team.

In this role, you'll provide essential operational and project support across a range of teams including Engagement & Digital Health, Primary Sense, Clinical Placements, and Change Management & Quality Improvement. You'll be the first point of contact for stakeholders, assist with data management, support project delivery, and contribute to internal and external communications.

Contract Type: Full-Time 12 Months Fixed-Term (with potential for extension).

About Us

Gold Coast Primary Health Network (GCPHN) is an independent, not-for-profit company, one of 31 Primary Health Networks established by the Australian Government. We identify the health needs of our local community, then fund and improve primary health services to keep people well and out of hospital. GCPHN is building 'one world class health system for the Gold Coast' and we know we can't do it alone.

We Offer

• Remuneration package of $75,639 - $84,539 + Super.
• Flexible work arrangements that support work-life balance, including access to a hybrid working policy.
• Salary packaging (Fringe Benefit Tax exemptions) up to $15,900 p.a. + $2,650 p.a. meal and entertainment (tax free income).
• Exceptional organisational reputation with established relationships in primary health care.
• Additional benefits of 5 weeks annual leave per year, paid parental leave, plus annual CPI salary increases.
• Benchmarked 'Soaring' workplace culture, with a supportive and collaborative team.
• Convenient location at Robina (Gold Coast) with free onsite parking.
  
  

Key Responsibilities

• Act as the first point of contact for Helpdesk queries, providing timely and professional responses via phone and email. Troubleshoot common issues, escalate complex queries, and ensure stakeholders receive accurate and helpful information.
• Collect, validate, and enter data into the Client Relationship Management (CRM) system. Maintain accurate records across systems and support reporting requirements.
• Support the planning and delivery of Primary Health Care projects by maintaining project planners, scheduling stakeholder visits, processing invoices, and assisting with RACGP-approved clinical audits.
• Assist in drafting and updating project-related communications including webpages, newsletters, and stakeholder resources. Coordinate logistics for presentations, training sessions, and forums, and liaise with internal teams to deliver effective event support.
• Provide secretariat support for advisory and committee meetings including agenda preparation, minute-taking, and action tracking.
  
  

Selection Criteria

• Demonstrated experience in an administrative or project support role (preferably within health or community services).
• Strong communication and interpersonal skills, with the ability to liaise effectively with internal teams and external stakeholders.
• Proficiency in digital business systems, including CRM's and Microsoft 365 (Planner, Teams, Outlook, SharePoint).
• Ability to manage competing priorities, meet deadlines, and maintain attention to detail in a fast-paced environment.
• Understanding of primary health care settings, including general practice, aged care, and allied health, and a commitment to continuous improvement.
  
  

To apply, applicants are required to provide a cover letter addressing each of the selection criteria. Responses should include specific examples that demonstrate your experience, knowledge, and capabilities relevant to the role. Only applications with both a resume and cover letter will be considered.

Applications close Monday 8th September at 9:00am.

Please note the successful candidate will be required to undergo a National Police Clearance.
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