Aboriginal Client Service Officer

Overview

Aboriginal Client Service Officer

Employer: Homes NSW – Housing Services

Location: Southern & Western NSW District – Parkes

Employment type: Ongoing full-time

Salary: Clerk Grade 2/4, $80,129 - $92,701 plus employer's contribution to superannuation and annual leave loading

Talent Pool will be created for Orange, Dubbo & Parkes

Responsibilities

• The Aboriginal Client Service Officer provides a broad range of applicant management services and advice to clients, including those with complex support needs, and advocates with stakeholders across the access service stream and within the community.
• Manages relationships, partnerships and networks between Aboriginal and Torres Strait Islander communities and the Department to improve communication on and access to services for clients and to support sustainable tenancies.
• Work across housing programs, policies, and systems to maximise efficiency and service delivery outcomes and provide coaching and support to team members.
• Collaborate with other Client Service Officers, Housing Managers and Team Leaders, including internal and external service providers, and assist in developing innovative strategies to deliver improved client outcomes and contribute to continual improvement in achieving key performance indicators for the district.

What You'll Do

You will be passionate about making a difference and delivering innovative solutions for people experiencing homelessness or at risk of becoming homeless. You will have a strong customer focus and a commitment to person-centred, culturally sensitive client outcomes.

Work across a range of Housing programs, policies, and systems to maximise efficiency and service delivery outcomes and provide coaching and support to team members.

Working collaboratively with other Client Service Officers, Housing Managers and Team Leaders, including internal and external service providers, you may assist in developing innovative strategies to deliver improved client outcomes and contribute to continual improvement in achieving key performance indicators for the district.

What We're Looking For

• Ability to work directly with clients and their advocates to provide advice and assistance on housing options based on assessment of eligibility and client need and in keeping with relevant legislation, policies, and procedures.
• Demonstrated ability to work collaboratively with internal specialists and external service providers and make referrals where additional support requirements are identified to better meet client needs.
• Understand how to work respectfully with Elders, Community Leaders, and families with children in kinship care, and know when to report conflicts of interest around extended family.

Essential Requirements

Possession of a minimum Provisional 2 NSW Driver's Licence and willingness to travel to and work with clients in their home (corporate vehicle provided for travel between office and clients home).

In addition to meeting the essential requirements, the successful candidate will have the following:

• Ability to work independently and manage your own work, both independently and within a team environment.
• Ability to establish and maintain relationships with internal and external stakeholders.

This is an Identified role and is open only to Aboriginal and/or Torres Strait Islander persons.

Where a position is identified, an applicant's race is a genuine occupational qualification under Section 14(d) of the Anti-Discrimination Act 1977.

Role Confirmation

There are two alternatives to confirming Aboriginality: Confirmation of Aboriginality form or written confirmation from 2-3 Aboriginal organisations within the community in which you live/work, addressing the three criteria listed: is of Aboriginal and/or Torres Strait Islander descent, identifies as an Aboriginal and/or Torres Strait Islander person, and is accepted as such by the Aboriginal and/or Torres Strait Islander community.

Application and We Offer

Download the role description. If applying via Seek, set up a profile or log in to your Seek account. To apply directly via the DCJ Careers site, click Apply now.

What We Offer includes a challenging and rewarding career, a flexible autonomous work environment, competitive pay and conditions, training and development opportunities, and Health & Wellbeing and Employee Assistance Programs.

We welcome inquiries about applying and adjustments to recruitment processes to help you perform at your best.

Additional Information

A talent pool may be created for future ongoing and temporary roles and is valid for up to 18 months. For more information visit the DCJ site.

Applications close 11:59pm AEST Wednesday September 24, 2025.

Contacts: Cayley Doyle at 0472 866 070 or Cayley.Doyle@homes.nsw.gov.au; Syvonne Pereira at 0402 600 846 or syvonne.pereira@dcj.nsw.gov.au

Inclusion and Diversity are core to our recruitment. We encourage applicants from diverse backgrounds, including Aboriginal and Torres Strait Islander people, people with disabilities, women, LGBTIQ+ people, culturally and linguistically diverse people, and carers.

To stay updated on opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

Seniority level

• Entry level

Employment type

• Temporary

Job function

• Finance and Sales

Industries

• Government Administration

Thank you for your interest in this role. We look forward to receiving your application.

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