MSP Casework Support Volunteer

Overview

Australian Red Cross Migration Support Programs (MSP) work to assist migrants in transition to ensure they have their humanitarian needs met and are participating and included in Australian society. The MSP team in Victoria currently delivers the following programs:

• The Supporting Asylum Seeker Initiative (SASI) provides short-term casework support to clients seeking asylum, helping them to connect with relevant services to support their needs.
• The Connect Match Support (CMS) Employment Pathways Program aims to connect clients to employment pathways that foster meaningful connection and financial independence, providing job readiness support and connecting with businesses.
• The Support for Trafficked People Program (STPP) provides casework support to victim-survivors of modern slavery and human trafficking offences. The program aims to meet the safety, security and overall wellbeing needs of victim-survivors, as they recover from their experience and rebuild their lives.

The opportunity

As a Casework Support Volunteer, you will assist the MSP team by providing both practical and administrative support. This may include preparing support resources, data entry, supporting employment workshops, and attending outreach appointments with caseworkers and clients. You will also play a role in helping clients achieve their self-identified goals while ensuring confidentiality and safe practice.

This role is suited to someone with strong communication and organisational skills, who enjoys working with people from diverse backgrounds and is open to learning. Lived experience of migration, multilingual skills, or an interest in social justice are highly valued.

Red Cross will provide training, ongoing guidance, and opportunities to build your understanding of the migration support work as part of the wider humanitarian network.

The impact

As a Casework Support Volunteer, you will work alongside people navigating complex circumstances which include vulnerability, displacement, or exploitation. By assisting with day-to-day tasks, workshops, and outreach, you will help clients feel supported, connected, and better equipped to achieve their goals.

At the same time, you will gain valuable experience working in a humanitarian setting, develop your skills alongside a dedicated team, and deepen your understanding of migration and social justice issues. You will be part of the global Red Cross Movement, contributing to positive change for individuals and communities.

Responsibilities

• Provide practical and administrative support to MSP team, including preparing resources and data entry.
• Assist with employment workshops and attend outreach appointments with caseworkers and clients.
• Support clients in achieving self-identified goals while maintaining confidentiality and safe practice.

Qualifications and requirements

• Strong communication and organisational skills; comfort with diverse backgrounds; willingness to learn.
• Lived experience of migration, multilingual abilities, or interest in social justice is highly valued.
• Red Cross will provide training and supervision in migration support work.

Application requirements

• National Police Check (arranged through Red Cross).
• Recent CV and details for two professional references.
• Working With Children Check or Working With Vulnerable People Check depending on State/Territory; Red Cross can assist with the application.

Availability and location

• Based at Docklands National Office and outreach locations.
• Ongoing role with days available on Tuesday, Wednesday, or Friday.
• Must be available to commit to one day per week for a minimum of six months. Please include your days and times of availability on the application form.

Further information

To find out more about this opportunity please contact Eloise Moreau via email emoreau@redcross.org.au. For career opportunities, visit www.redcross.org.au/careers.

Red Cross strives to create a safe and inclusive culture with wellbeing at its centre. We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with diverse lived experiences, abilities, genders, ethnicities, ages, and sexual orientations. We are a child safe organisation with zero tolerance of any harm to children. Our vision is to be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities.

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