National Manager

Overview

Join to apply for the National Manager (several positions) role at Services Australia.

Services Australia is at the frontline of government service delivery, supporting millions of Australians by delivering high‑quality services and payments. The agency's responsibilities include Centrelink, Medicare, and Child Support services, as well as whole‑of‑government services such as myGov. The goal is to make government services simple, so people can get on with their lives. We are modernising the way we work to deliver a simple, helpful, respectful and transparent experience for customers.

Reporting directly to a General Manager, you will be a key member of the agency's executive, contributing to the continued transformation of the agency and providing high‑level advice to the CEO and Minister.

We are looking for flexible and versatile leaders with excellent leadership and interpersonal skills, sound judgement, strong customer focus and the ability to engender respect and trust. Candidates should be driven to continuously learn, innovate and achieve outcomes in a dynamic, fast‑paced environment.

Responsibilities

• Provide high‑level leadership and management within the agency, contributing to strategic direction and transformation initiatives.
• Offer expert advice to senior executives, including the Chief Executive Officer and Minister, to support decision‑making.
• Lead across areas including strategy, program management, service design, corporate functions and service delivery.
• Foster a culture of learning, innovation and outcomes in a dynamic environment.
• Collaborate with internal and external stakeholders to deliver high‑quality government services.

Qualifications and Requirements

• Tertiary qualifications in a relevant field are highly desirable.
• Australian citizenship is required to apply.
• Pre‑employment screening including identity and criminal history checks will be conducted.
• Ability to obtain an Australian Government security clearance to the appropriate level for the position.

Employment Details

• The roles may be filled on an ongoing or non‑ongoing (fixed term) appointment.
• A merit pool may be established to fill similar roles as they become available within an 18‑month period.
• Location: consideration given to candidates residing in Adelaide, Brisbane, Canberra, Melbourne, Sydney and Perth; other locations may be considered by exception.
• Employment type: Full‑time; Senior Executive Band 1 level with an attractive remuneration package, including 15.4% superannuation and salary packaging options.

Benefits and Working Arrangements

• Conditions that support health, wellbeing and lifestyle.
• Generous leave provisions, including accruable annual leave of 23 days per year with the capacity to purchase an additional 4 weeks' annual leave per year after 12 months of service.
• Accruable personal leave including sick and carers leave at 18 days per year.

Apply and Selection

• To apply, you must be an Australian citizen.
• An applicant's suitability will be assessed through pre‑employment screening and background checks. You'll also need the ability to acquire an Australian Government security clearance.
• Apply online. Before applying, review the Candidate Information Pack: https://www.beaumontandbeaumont.com.au/11546
• For a confidential conversation, contact Lionel Riley on (02) 6126 4500 or ServicesAustralia@beaumontandbeaumont.com.au. Enquiries will be kept in strict confidence.
• RecruitAbility applies to this vacancy. You may be invited to participate in further assessment if you apply under this scheme and meet minimum requirements.
• Applications close 11:30 PM AEST, 12 September 2025.

Job Functions and Related Details

• Job function: Management, Administrative, and Other
• Industries: Government Administration and Government Relations Services
• Seniority level: Not Applicable
• Employment type: Full-time

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