Business Development Manager

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Talent Right has partnered exclusively with Criterion Industries to appoint a Business Development Manager based in Glendenning, NSW. This is a dynamic role that blends supporting and being one step ahead of the needs of your key accounts whilst also being on the lookout and turning warm leads into key clients. This role is perfect for someone who thrives on building relationships and enjoys working in a fast-paced, team-driven environment.

About the Company

Criterion Industries is a proudly Australian, family-owned business established in 1981. They specialise in premium-quality aluminium partitioning systems, sliding systems, doors, and hardware accessories, servicing commercial projects across the country. Criterion is known for its innovative, design-led approach and exceptional customer service.

With national operations and a reputation for quality and trust, Criterion has been officially recognised as a Great Place to Work (GPTW ANZ 2024–2025). Employees enjoy a collaborative environment that celebrates growth, community values, and a strong culture of support and performance.

About the Role

As a Business Development Manager, you'll be the trusted point of contact for a portfolio of commercial clients, building strong relationships, managing enquiries, and ensuring the delivery of outstanding service. You'll collaborate with builders, architects, and installers to support projects from planning through to fulfilment, ensuring every touchpoint is smooth, timely, and professional.

This role is primarily focused on Key account management, with responsibilities that include handling inbound requests, following up on quotes, resolving issues, and identifying additional sales opportunities. While much of your communication will be via phone and email, you'll also engage with clients face-to-face when needed to maintain rapport and drive long-term partnerships.

This full-time position runs Monday to Friday, 7:00 AM–4:00 PM, and includes structured performance incentives tied to client satisfaction and revenue growth. You'll be supported by a dedicated internal team that allows you to focus on what you do best—delivering exceptional customer outcomes.

Key Responsibilities

• Manage a portfolio of key accounts, acting as the go-to person for all sales enquiries, quotes, and escalations
• Build strong and lasting relationships with clients, earning their trust and loyalty
• Provide tailored product recommendations and support for project requirements
• Interpret technical information and work closely with builders, installers, and architects
• Partner with your Customer Service Specialist to ensure prompt and accurate service
• Follow up on quotes, secure project wins, and contribute to the growth of your account base
• Identify upsell opportunities, propose new products, and negotiate pricing when needed
• Maintain accurate client and order data in Salesforce (or similar CRM)
• Collaborate with the broader sales team and contribute to a positive team culture

The Ideal Candidate

You're someone who genuinely enjoys working with people. You're responsive on the phone, able to think on your feet, and not rattled by a 'no'. In fact, you're ready with a considered and confident solution. You keep your CRM clean, your to-do list up to date, and your clients in the loop.

You will come from an Account Manager background with experience and success in dealing with significant revenue based accounts. You may come from a background in aluminium systems, construction materials, or related industries, but what matters most is your professionalism, hunger to meet targets, and ability to build relationships that last. You understand how to interpret technical information, and you're comfortable liaising with builders, installers, and architects to ensure solutions align with project needs.

You're a valued team player who brings the energy but can also be focused, community-minded and someone your clients can rely upon to get things right. You bring a commercial mindset, a high level of accountability, and the drive to grow your portfolio with confidence and care. If you're motivated by achieving goals, love being part of a team, and take pride in delivering exceptional service, you'll thrive in this role.

What's on Offer

• Competitive base salary + vehicle allowance
• Personalised revenue-based incentive structure
• Genuine career growth opportunities—Criterion values internal progression
• A well-supported role with a dedicated customer service team
• Certified Great Place to Work with a strong team culture and modern office environment

How to Apply

If you're a relationship-driven sales professional looking to step into a well-supported role with a respected national brand, we want to hear from you. Apply now with your resume and a short cover letter outlining why this role is right for you.

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionBusiness Development
• IndustriesConstruction Hardware Manufacturing and Building Construction

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