Customer Services Manager

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At MEGT, we are a proud Australian not-for-profit that's helped over one million people kickstart amazing careers since 1982

Our purpose is to inspire individuals and empower businesses and communities to create life changing opportunities through lifelong learning and meaningful employment for all.

The MEGT Difference
We're proud to be certified as a Great Place to Work and understand the importance of work life balance. Here are some of our meaningful benefits to support you and your career at MEGT:

• Flexible working arrangements
• Fully maintained company car
• 14 weeks paid parental leave
• Know someone great? Refer them and earn a $500 MEGT My Benefits voucher
• Generous leave entitlements, including 3 paid Christmas close-down days
• Exclusive discounts on private health insurance (HCF, Bupa, Medibank)
• Corporate travel rates for personal use
• Option to buy or cash out annual leave
• Salary packaging available (non-PBI)
• Ongoing development with study support
• Employee Assistance Program (includes Nurse on Call)
• Retail and entertainment discounts
• Pro-rata long service leave after 7 years

The Opportunity

Based from either Gold Coast or Brisbane office locations. This is your opportunity to work for our Apprenticeship Connect Provider (ACP) Division, Australia's largest single provider.

Reporting to the Manager – Assessment Services, you will be responsible for leading, supporting and driving a team of motivated and passionate Assessment Service Consultants to ensure a consistently high standard of customer service, and Assessment Services, to Employers and Apprentices as they provide comprehensive pre-commencement guidance and support to apprentices and employers.

While managing a dynamic team, this role will also be responsible for the preparation and submission of accurate and reliable reports and other documentation required under this program.

Guided by MEGT's Purpose and Values, this customer centric role will closely partner and collaborate with a variety of internal and external customers to support businesses and communities and in turn to create employment solutions that change lives for the better.

MEGT's core values United, Savvy, Trailblazers, and Thrive are at the heart of this role, guiding everything we do

About you

This role is ideal for someone who is ready to take the next step and bring their savvy leadership skills, a passion for customer service and the ability to drive efficiency and performance through trailblazing team management including:

• Outstanding leadership and people management skills, with a desire to engage and empower others
• Experience in establishing an understanding of team member workloads, with the ability to reallocate, delegate and / or prioritise accordingly to meet divisional and organisational objectives and deadlines
• Proven experience in identifying skills & knowledge gaps of team members, and actively supporting and empowering team members to increase capabilities by providing resources and training when required
• Demonstrated experience in formulating and delivering accurate and timely reports and presentations
• Professional written and verbal communication skills
• Strong understanding of the Australian Apprenticeship Support Services Program and Vocational Education and Training (VET) sector including current trends and change factors impacting the apprenticeship sector
• Career development qualifications and experience in, or an understanding of, recruitment practices is desirable
• Driver's Licence and ability to travel

MEGT is committed to providing services that protect and keep children, young people and adults at risk free from harm. The successful applicant will be required to undertake pre-employment checks which include a National Police Check, State/Territory Working with Children Check, reference checks, verify your right to work in Australia and confirmation of qualifications.

How to Apply

We want to make finding your ME with MEGT accessible and inclusive.

If you are interested in this opportunity and want to have a career at a Great Place to Work, we encourage you to submit your application by clicking the apply button. If you would prefer to apply in another format or mode, or require any assistance, additional support, or have questions about this role, please contact our Talent Acquisition Team at recruitment@megt.com.au or on 1300 634 863.

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Since 1982, MEGT has invested in people to promote a strong Australian workforce both now, and into the future. We pride ourselves on facilitating equality of access to skills, training and careers by attracting and developing an exceptional team. We've helped more than 1.5 million Australians find their career pathways, including disadvantaged job seekers, women in trades and First Nations peoples. Over 250,000 businesses have benefited from our expert workforce solutions advice, while our professional and passionate mentors and career advisors go above and beyond to help people achieve their career goals. People are the foundation of our business, and the reason we do what we do.

What can I earn as a Customer Service Manager