
Customer Relations Consultant
2 days ago
Add expected salary to your profile for insights
Located inBundamba, Ipswich, Boettcher Motors have a rare and exciting opportunity for anexperienced Customer Relations Consultant to join the well-established Service team. As part of the team at the forefront of Customer Care, your vital role is to ensure our valued customers are receiving a first-class experience when they interact with our Service Department. This will be achieved by addressing enquiries in an efficient and timely manner & by providing regular communication to our customers while their vehicles are in Service or awaiting parts.
The role of our Customer Relations Consultant will involve dealing with high-pressure situations and demanding customers. It is important you have the skills to stay calm and patient, while always displaying empathy and professionalism when representing not only our company but our brands including Nissan, VW, Kia, BYD and Chery. Living by our Company Values, following core processes and having integrity in your role, will promote greater customer satisfaction, reputation, and brand awareness.
About You
Possess a strong knowledge of the Automotive Industry will be highly regarded
Active Listening Skills – Ensuring we hear what the customers wants and needs are and personalise the experience to suit them
Follow processes and show initiative to implement process change
Excellent communication and interpersonal skills
Ability to resolve conflict in a high-pressure situation
Deliver an exceptional customer experience with a high level of professionalism
Use your owner's mindset to manage your time, prioritise the important tasks and ensure that you meet service deadlines
Be agile and flexible to change, things move pretty quickly here
About The Role
Communicate with customers via various channels including phone, text and email
Resolve customer enquiries or liaise with the relevant team members to find a solution in an effective and timely manner
Perform administration tasks such as data entry, filing and updating customer information when required
Achieve Customer Service KPI's
Keeping customersup to dateon the servicing of their vehicle or parts
Liaising with the team to ensure jobs are completed within the allocated time
Obtaining accurate pricing and preparing invoices
Handlingcomplaints and ensuring prompt issue resolution;
Looking after tow in vehicles & back-order parts
Review and Maintain OCP
Looking after Excellence Champion for Dealership - Training/Compliance
Assisting with OEM Customer Survey Scores – NPS
Reporting on Customer Survey Scores and Reviewing Commentary daily
The benefits of working with us:
Competitive Remuneration with uncapped earning potential
Support from an experienced team and dedicated Manager
Access to ongoing professional development and career progression within a national leading Organisation
Discounted health insurance and Employee purchasing policy for finance, insurance and vehicles
Employee Assistance Program - coaching
If you believe that you possess the skills and experience that we are looking for, and have a passion for the Automotive Industry,please provide a cover letter and resume outlining relevant experience to apply for this role.
As part of Eagers Automotive, we strongly believe in our Core Values:Integrity | Inclusiveness | Owner's Mindset | Agility
Unlock job insightsSalary match Number of applicants Skills match
Your application will include the following questions:Do you have data entry experience? Which of the following statements best describes your right to work in Australia? Do you have experience in administration? Do you have customer service experience? Do you have experience in a role which requires relationship management experience? Do you have previous invoicing experience? Which of the following Microsoft Office products are you experienced with? How many years' experience do you have as a Customer Relations Officer?
Retail & Consumer Products 5,001-10,000 employees
Eagers Automotive Limited is the leading automotive retail group in Australia and New Zealand, with a long and proud history of over 110 years.
We are Australasia's largest and most dynamic automotive retailer employing over 8,000 team members across 300 dealerships and growing.
Our core business consists of the ownership and operation of motor vehicle dealerships. We provide full facilities including the sale of new and used vehicles, service, parts and the facilitation of allied consumer finance.
Our operations are located across Brisbane, regional Queensland, Adelaide, Darwin, Melbourne, Perth, Sydney, the Newcastle/Hunter Valley region of New South Wales, ACT, Tasmania and Auckland.
Eagers Automotive Limited is the leading automotive retail group in Australia and New Zealand, with a long and proud history of over 110 years.
We are Australasia's largest and most dynamic automotive retailer employing over 8,000 team members across 300 dealerships and growing.
Our core business consists of the ownership and operation of motor vehicle dealerships. We provide full facilities including the sale of new and used vehicles, service, parts and the facilitation of allied consumer finance.
Our operations are located across Brisbane, regional Queensland, Adelaide, Darwin, Melbourne, Perth, Sydney, the Newcastle/Hunter Valley region of New South Wales, ACT, Tasmania and Auckland.
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
Researching careers? Find all the information and tips you need on career advice.
#J-18808-Ljbffr-
Customer Consultant
2 days ago
Ipswich, Australia Bendigo & Adelaide Bank Full time**Your new role with Bendigo Bank is just a few clicks away.** Position description: PD - Customer Consultant (14.07.22) (1).pdf **About the role** As a Customer Consultant you’ll get to: - Listen to and understand our customers’ needs and present solutions and identifying opportunities for growth and follow-up until enquiry is fully closed - Make...
-
Customer Care Consultant
2 weeks ago
Ipswich, South Dakota, Australia Blackwoods Full timeCustomer Care Consultant - Carole Park QLDBlackwoods Springfield Lakes, Queensland, Australia Join or sign in to find your next job Join to apply for the Customer Care Consultant - Carole Park QLD role at Blackwoods Customer Care Consultant - Carole Park QLDBlackwoods Springfield Lakes, Queensland, Australia1 day ago Be among the first 25 applicants Join to...
-
Customer Sales Consultant
2 days ago
Ipswich, Australia Medibank Full time**What’s the story?** We are looking for a part-time permanent Customer Sales Consultant to join the team in our Ipswich Kiosk. In this role, you will deliver better health to our customers and to Australia through our provision of health services, our health system advocacy, and our work in the community. We have been developing new ways of working to...
-
Part Time Customer Service
1 day ago
Ipswich, Australia Telstra Business Technology Centre Perth South Full time**Employment Type**:Permanent **Closing Date**:10 July 2025 11:59pm **Job Title**:Part Time Customer Service & Sales Consultant IPSWICH **Job Summary** As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and...
-
Senior Workplace Relations Advisor
4 weeks ago
Ipswich, South Dakota, Australia West Moreton Hospital and Health Service Full timeJoin to apply for the Senior Workplace Relations Advisor role at West Moreton Hospital and Health Service1 day ago Be among the first 25 applicantsJoin to apply for the Senior Workplace Relations Advisor role at West Moreton Hospital and Health ServiceGet AI-powered advice on this job and more exclusive features.About The RoleDue to internal movements, West...
-
Senior Workplace Relations Advisor
4 weeks ago
Ipswich, Australia West Moreton Hospital and Health Service Full timeJoin to apply for the Senior Workplace Relations Advisor role at West Moreton Hospital and Health Service1 day ago Be among the first 25 applicantsJoin to apply for the Senior Workplace Relations Advisor role at West Moreton Hospital and Health ServiceGet AI-powered advice on this job and more exclusive features.About The RoleDue to internal movements, West...
-
Customer Consultant Ipswich Qld
2 days ago
Ipswich, Australia Bendigo & Adelaide Bank Full timeYou'll be part of a dynamic, connected, and fun environment, working with a range of customer consultants, lending specialists and team leaders. **It starts here. With Bendigo Bankand you.**: We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and...
-
Telstra Retail: Full Time Customer Service
2 weeks ago
Ipswich, Australia Telstra Full time**Employment Type**:Permanent **Closing Date**:6 Mar 2025 11:59pm **Job Title**:Telstra Retail: Full Time Customer Service & Sales Consultant IPSWICH **Job Summary** As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer...
-
Telstra Retail: Part Time Customer Service
6 days ago
Ipswich, Australia Telstra Business Technology Centre Perth South Full time**Employment Type**:Permanent **Closing Date**:30 Aug 2025 11:59pm **Job Title**:Telstra Retail: Part Time Customer Service & Sales Consultant IPSWICH **Job Summary** As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer...
-
Member Engagement Consultant
2 days ago
Ipswich, Australia RACQ Full time**Member Engagement Consultant** **(** **Job Number**: **230000L0** **)** **Description** **Member Engagement Consultant Ipswich** **About the role** We are seeking highly motivated, resilient, reliable, positive customer service professionals to join our Member Engagement retail team at RACQ Ipswich. You will deal with member enquiries, relating to...