
Customer Relations Consultant
3 weeks ago
Add expected salary to your profile for insights
Located inBundamba, Ipswich, Boettcher Motors have a rare and exciting opportunity for anexperienced Customer Relations Consultant to join the well-established Service team. As part of the team at the forefront of Customer Care, your vital role is to ensure our valued customers are receiving a first-class experience when they interact with our Service Department. This will be achieved by addressing enquiries in an efficient and timely manner & by providing regular communication to our customers while their vehicles are in Service or awaiting parts.
The role of our Customer Relations Consultant will involve dealing with high-pressure situations and demanding customers. It is important you have the skills to stay calm and patient, while always displaying empathy and professionalism when representing not only our company but our brands including Nissan, VW, Kia, BYD and Chery. Living by our Company Values, following core processes and having integrity in your role, will promote greater customer satisfaction, reputation, and brand awareness.
About You
Possess a strong knowledge of the Automotive Industry will be highly regarded
Active Listening Skills – Ensuring we hear what the customers wants and needs are and personalise the experience to suit them
Follow processes and show initiative to implement process change
Excellent communication and interpersonal skills
Ability to resolve conflict in a high-pressure situation
Deliver an exceptional customer experience with a high level of professionalism
Use your owner's mindset to manage your time, prioritise the important tasks and ensure that you meet service deadlines
Be agile and flexible to change, things move pretty quickly here
About The Role
Communicate with customers via various channels including phone, text and email
Resolve customer enquiries or liaise with the relevant team members to find a solution in an effective and timely manner
Perform administration tasks such as data entry, filing and updating customer information when required
Achieve Customer Service KPI's
Keeping customersup to dateon the servicing of their vehicle or parts
Liaising with the team to ensure jobs are completed within the allocated time
Obtaining accurate pricing and preparing invoices
Handlingcomplaints and ensuring prompt issue resolution;
Looking after tow in vehicles & back-order parts
Review and Maintain OCP
Looking after Excellence Champion for Dealership - Training/Compliance
Assisting with OEM Customer Survey Scores – NPS
Reporting on Customer Survey Scores and Reviewing Commentary daily
The benefits of working with us:
Competitive Remuneration with uncapped earning potential
Support from an experienced team and dedicated Manager
Access to ongoing professional development and career progression within a national leading Organisation
Discounted health insurance and Employee purchasing policy for finance, insurance and vehicles
Employee Assistance Program - coaching
If you believe that you possess the skills and experience that we are looking for, and have a passion for the Automotive Industry,please provide a cover letter and resume outlining relevant experience to apply for this role.
As part of Eagers Automotive, we strongly believe in our Core Values:Integrity | Inclusiveness | Owner's Mindset | Agility
Unlock job insightsSalary match Number of applicants Skills match
Your application will include the following questions:Do you have data entry experience? Which of the following statements best describes your right to work in Australia? Do you have experience in administration? Do you have customer service experience? Do you have experience in a role which requires relationship management experience? Do you have previous invoicing experience? Which of the following Microsoft Office products are you experienced with? How many years' experience do you have as a Customer Relations Officer?
Retail & Consumer Products 5,001-10,000 employees
Eagers Automotive Limited is the leading automotive retail group in Australia and New Zealand, with a long and proud history of over 110 years.
We are Australasia's largest and most dynamic automotive retailer employing over 8,000 team members across 300 dealerships and growing.
Our core business consists of the ownership and operation of motor vehicle dealerships. We provide full facilities including the sale of new and used vehicles, service, parts and the facilitation of allied consumer finance.
Our operations are located across Brisbane, regional Queensland, Adelaide, Darwin, Melbourne, Perth, Sydney, the Newcastle/Hunter Valley region of New South Wales, ACT, Tasmania and Auckland.
Eagers Automotive Limited is the leading automotive retail group in Australia and New Zealand, with a long and proud history of over 110 years.
We are Australasia's largest and most dynamic automotive retailer employing over 8,000 team members across 300 dealerships and growing.
Our core business consists of the ownership and operation of motor vehicle dealerships. We provide full facilities including the sale of new and used vehicles, service, parts and the facilitation of allied consumer finance.
Our operations are located across Brisbane, regional Queensland, Adelaide, Darwin, Melbourne, Perth, Sydney, the Newcastle/Hunter Valley region of New South Wales, ACT, Tasmania and Auckland.
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
Researching careers? Find all the information and tips you need on career advice.
#J-18808-Ljbffr-
Customer Relations Consultant
2 weeks ago
Ipswich, South Dakota, Australia A.P. Eagers Limited Full timeAdd expected salary to your profile for insightsLocated inBundamba, Ipswich, Boettcher Motors have a rare and exciting opportunity for anexperienced Customer Relations Consultant to join the well-established Service team. As part of the team at the forefront of Customer Care, your vital role is to ensure our valued customers are receiving a first-class...
-
Specialist Consultant, Workplace Relations
1 week ago
Ipswich, Australia The University Of Queensland Full timeChief Operating Officer Portfolio Full-time, permanent position HEW 9 position.The total package may include an annual market loading amount in addition to the base salary, increasing your total remuneration dependant on skills and experience.This will be discussed as part of the interview process. Based at our St.Lucia Campus About This...
-
Customer Relations Specialist
1 week ago
Ipswich, South Dakota, Australia beBeeCustomerRelations Full time $85,000 - $97,500Job DescriptionA key role for a dedicated customer relations specialist to manage and resolve customer complaints with empathy and professionalism, ensuring positive outcomes for all involved.About the RoleThis position requires strong communication and problem-solving skills to assess customer complaints, identify core issues, and recommend appropriate...
-
Customer Consultant
1 week ago
Ipswich, Australia Bendigo & Adelaide Bank Full time**Your new role with Bendigo Bank is just a few clicks away.** **Job Closes: 17th January; Interviews Occurring 21st -23rd January** Position description: Position Description - Customer Consultant (14.07.22).pdf **About the role** As a Customer Consultant you’ll get to: - Listen to and understand our customers’ needs and present solutions and...
-
Expert Workplace Relations Advisor
2 weeks ago
Ipswich, Australia beBeeRelations Full time $155,590 - $194,490Specialist Consultant Workplace Relations OpportunityWe are seeking a Specialist Consultant Workplace Relations to provide expert strategic advice on complex employee relations matters across UQ.Lead organisational change initiatives ensuring compliance with consultation obligations and successful implementation.Develop review HR policies contribute to...
-
Customer Sales Consultant
1 week ago
Ipswich, Australia Medibank Full time**Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...
-
Expert Workplace Relations Advisor
1 week ago
Ipswich, Australia beBeeRelations Full time $101,446 - $145,804About This OpportunityWe are seeking a Workplace Relations Specialist to provide expert advice on complex employee relations matters.This is a high-impact opportunity to partner with senior leaders, influence policy, support organisational change, and lead the resolution of sensitive workplace issues with professionalism and care.Key Responsibilities:Provide...
-
Customer Sales Consultant
1 week ago
Ipswich, Australia Medibank Full time**Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...
-
Customer Care Consultant
2 weeks ago
Ipswich, Australia Wesfarmers Industrial & Safety Full timeOverviewYour OpportunityWe're on the lookout for an enthusiastic Customer Care Consultant to join our friendly and supportive team in Carole Park, QLD If you love chatting with people and solving problems over the phone, this could be the perfect role for you.As part of our Customer Care Contact Centre, you'll be the first point of contact for our customers...
-
Customer Care Consultant
2 weeks ago
Ipswich, South Dakota, Australia Wesfarmers Industrial & Safety Full timeOverviewYour OpportunityWe're on the lookout for an enthusiastic Customer Care Consultant to join our friendly and supportive team in Carole Park, QLD If you love chatting with people and solving problems over the phone, this could be the perfect role for you.As part of our Customer Care Contact Centre, you'll be the first point of contact for our customers...