Customer Relations Consultant

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Located inBundamba, Ipswich, Boettcher Motors have a rare and exciting opportunity for anexperienced Customer Relations Consultant to join the well-established Service team. As part of the team at the forefront of Customer Care, your vital role is to ensure our valued customers are receiving a first-class experience when they interact with our Service Department. This will be achieved by addressing enquiries in an efficient and timely manner & by providing regular communication to our customers while their vehicles are in Service or awaiting parts.

The role of our Customer Relations Consultant will involve dealing with high-pressure situations and demanding customers. It is important you have the skills to stay calm and patient, while always displaying empathy and professionalism when representing not only our company but our brands including Nissan, VW, Kia, BYD and Chery. Living by our Company Values, following core processes and having integrity in your role, will promote greater customer satisfaction, reputation, and brand awareness.

About You

Possess a strong knowledge of the Automotive Industry will be highly regarded

Active Listening Skills – Ensuring we hear what the customers wants and needs are and personalise the experience to suit them

Follow processes and show initiative to implement process change

Excellent communication and interpersonal skills

Ability to resolve conflict in a high-pressure situation

Deliver an exceptional customer experience with a high level of professionalism

Use your owner's mindset to manage your time, prioritise the important tasks and ensure that you meet service deadlines

Be agile and flexible to change, things move pretty quickly here

About The Role

Communicate with customers via various channels including phone, text and email

Resolve customer enquiries or liaise with the relevant team members to find a solution in an effective and timely manner

Perform administration tasks such as data entry, filing and updating customer information when required

Achieve Customer Service KPI's

Keeping customersup to dateon the servicing of their vehicle or parts

Liaising with the team to ensure jobs are completed within the allocated time

Obtaining accurate pricing and preparing invoices

Handlingcomplaints and ensuring prompt issue resolution;

Looking after tow in vehicles & back-order parts

Review and Maintain OCP

Looking after Excellence Champion for Dealership - Training/Compliance

Assisting with OEM Customer Survey Scores – NPS

Reporting on Customer Survey Scores and Reviewing Commentary daily

The benefits of working with us:

Competitive Remuneration with uncapped earning potential

Support from an experienced team and dedicated Manager

Access to ongoing professional development and career progression within a national leading Organisation

Discounted health insurance and Employee purchasing policy for finance, insurance and vehicles

Employee Assistance Program - coaching

If you believe that you possess the skills and experience that we are looking for, and have a passion for the Automotive Industry,please provide a cover letter and resume outlining relevant experience to apply for this role.

As part of Eagers Automotive, we strongly believe in our Core Values:Integrity | Inclusiveness | Owner's Mindset | Agility

Salary match Number of applicants Skills match

Your application will include the following questions:Do you have data entry experience? Which of the following statements best describes your right to work in Australia? Do you have experience in administration? Do you have customer service experience? Do you have experience in a role which requires relationship management experience? Do you have previous invoicing experience? Which of the following Microsoft Office products are you experienced with? How many years' experience do you have as a Customer Relations Officer?

Retail & Consumer Products 5,001-10,000 employees

Eagers Automotive Limited is the leading automotive retail group in Australia and New Zealand, with a long and proud history of over 110 years.

We are Australasia's largest and most dynamic automotive retailer employing over 8,000 team members across 300 dealerships and growing.

Our core business consists of the ownership and operation of motor vehicle dealerships. We provide full facilities including the sale of new and used vehicles, service, parts and the facilitation of allied consumer finance.

Our operations are located across Brisbane, regional Queensland, Adelaide, Darwin, Melbourne, Perth, Sydney, the Newcastle/Hunter Valley region of New South Wales, ACT, Tasmania and Auckland.

Eagers Automotive Limited is the leading automotive retail group in Australia and New Zealand, with a long and proud history of over 110 years.

We are Australasia's largest and most dynamic automotive retailer employing over 8,000 team members across 300 dealerships and growing.

Our core business consists of the ownership and operation of motor vehicle dealerships. We provide full facilities including the sale of new and used vehicles, service, parts and the facilitation of allied consumer finance.

Our operations are located across Brisbane, regional Queensland, Adelaide, Darwin, Melbourne, Perth, Sydney, the Newcastle/Hunter Valley region of New South Wales, ACT, Tasmania and Auckland.

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