Senior User Experience Researcher(Bangkok – Based, Relocation provided)

Overview

Senior User Experience Researcher (Bangkok – Based, Relocation provided)

Bangkok, Thailand. This position offers relocation support to working in Bangkok.

Senior User Experience Researchers own end-to-end planning, execution, analysis and reporting of research projects, and consistently achieve research outputs needed by Product teams to inform strategic decisions. The research findings of Senior Researchers impact Agoda's business success by informing Product teams regarding design or design process, end user experience, product direction, market strategy or similar.

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of hotels and holiday properties worldwide, plus flights, activities, and more. We are part of Booking Holdings and have 7,100+ employees representing 95+ nationalities in 27 markets, fostering diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Responsibilities

• Lead core end-to-end research activities – including driving research objectives, hypotheses, methodology, execution, analysis, and communication.
• Plan and coordinate research with Product teams to inform design decisions and product direction.

Qualifications

• Master Degree or equivalent experience in Computer Science, Human Computer Interaction, Information Science, Psychology, Social Science, or any related field
• 10+ years of relevant experience in consumer-facing business domains
• Strong ability to plan, scope, conduct, analyze and communicate research
• Experience with qualitative and user-centered design methods (interviews, diary studies, direct observation, think-aloud usability testing, etc.)
• Experience with quantitative research (metrics, survey design, sampling, cross-tabs, statistical concepts, etc.)
• Experience in evaluating, negotiating, and working with external research vendors
• Ability to describe user problems and business opportunities to stakeholders using both quantitative and qualitative data
• Strong critical thinking beyond business requests
• Excellent storytelling and communication skills; able to speak fluently with business people, designers, engineers and other stakeholders (in English)
• Ability to thrive in a collaborative, data-driven and creative environment

Core Competencies

• General Role Expectations: Demonstrates critical thinking beyond explicit business requests; functions independently in all operational research tasks
• Research Skills: Judgement in evaluating opportunities, proposing solid solutions, and effective triangulation of findings
• Collaboration: Drives cross-discipline collaboration; clear communication tailored to audiences
• Research Community Contributions: Sharing methodologies and mentoring other researchers

Equal Opportunity

Equal Opportunity Employer: Agoda values diversity and inclusion. Employment is based on merit and qualifications, regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran status, or other legally protected characteristics. We may keep your application on file for future vacancies, and you can request removal at any time. Please review our privacy policy for more details.

Disclaimer

We do not accept unsolicited third-party or agency submissions. If we receive such submissions, we reserve the right to contact and hire the candidate directly without any recruitment fee obligations.

Note: This description preserves the essential role information and removes extraneous boilerplate, tracking lines, and non-essential content while maintaining the required legal notices.

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