Customer Relationship Manager
4 weeks ago
Join to apply for the Customer Relationship Manager role at Credit Corp
West End location, a short walk from South Brisbane station, Cultural Centre and local shops and eateries. No weekends or late nights Monday – Friday 8:00AM – 4:30PM.
What Your New Job Involves- Manage outstanding accounts from Australia's largest institutions
- Making and receiving high volume outbound/inbound calls
- Investigations to locate and establish contact with our customers
- Build and establish relationships with customers with rapport and trust
- Creating positive outcomes by negotiating repayment solutions
- Problem solving and objection handling
- 3 Salary reviews in your first 18 months + earn uncapped bonuses
- Flexible hybrid work opportunities considered in as early as 6 months (2 days office, 3 days WFH)
- Fully paid training with continued support and coaching leading to growth towards promotion opportunities
- Gain a Certificate III in Financial Services
- Perks and discounts through our employee benefits platform
- Free membership and competitive rates with our Car Share partner and Novated Leasing options
- Wellbeing and health initiatives including online fitness training, 24hr wellbeing support with our EAP, discounted gym membership, health insurance and eye care plus breakfast and fresh fruit in the office
- Paid volunteer days
- Purchase additional annual leave
- Regular team engagement events
- 'Dress For Your Day' from smart casual to business attire
- End-of-Trip Facilities available for bicycle storage and showers
Want to start or grow your career in Financial Services with a leading company? Looking for a career change or seeking more security and opportunity? Collections experience isn't required as we provide training with continued support and coaching. The majority of our leaders once began in this same role
- Experience in a call centre, hospitality, tourism, retail, sales or similar industries
- Excellent communication skills (both written and verbal)
- Persistence and resilience to have challenging conversations
- Ability to negotiate will be highly desirable
- Share a passion for results and a target driven environment
- A natural problem solver and solution provider
- Basic computer literacy skills
- A desire to learn and take on feedback
- Must be available to work permanent full-time, Monday – Friday 8:00AM – 4:30PM
The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community. We are committed to an inclusive and diverse workplace and encourage applications from all culturally diverse backgrounds. We are also committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and encourage applicants from Aboriginal and Torres Strait Islander descent to apply.
Advertised: 18 Aug 2025 E. Australia Standard Time
Location: Brisbane - West End, Queensland, Australia
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