Analyst - Desktop & Executive IT Support

3 hours ago

Perth, Western Australia Australian Energy Market Operator (AEMO) Full time
Overview

Join to apply for the Analyst - Desktop & Executive IT Support role at Australian Energy Market Operator (AEMO).

About AEMO

AEMO is Australia's independent energy system and market operator and system planner. AEMO's purpose is to ensure safe, reliable and affordable energy today, and enable the energy transition for the benefit of all Australians. Australian governments are now committed to a net zero economy for Australia 2050 and our vision is to enable this. We have the opportunity to co-design the future of our energy systems, and our core values revolve around character, commitment, and connection.

About the Role

In this newly created role within the Customer Engagement & Services (CE&S) Division. The CE&S Division coordinates Stakeholder/Customer engagement and communications for the Digital Division, provides Service Desk support to internal and external Customers including End User IT Support, and coordinates IT Service Management capabilities including Incident, Problem, Change, Capacity, Performance, Availability and Continuity, Monitoring and Event Management, Knowledge Management, Service Design, Service Level and Catalogue Management, Configuration Management, Software and Hardware Asset Management.

What You Will Be Doing

The purpose of the Analyst - Desktop & Executive IT Support is to deliver a high-quality Digital end user experience.

  • Deliver onsite high quality end-user (Tier 2) IT support for hardware (PC, Laptop, Printers) and software, Monday to Friday
  • Refresh end user workstations (Laptops, Desktops, Tiny-PCs)
  • Provide VIP IT support to Executives
  • Provide onsite support for AV systems in meeting rooms
What You Will Bring To The Role
  • Extensive experience in real-time, business-critical technology environments, preferably in the energy industry or related businesses.
  • Demonstrated ability and experience in End User IT and IT Service Management.
  • Managing complexity and competing priorities
  • Decision making in ambiguity
  • Managing organisational change
  • Building relationships and trust with all levels
  • Breadth of experiences in technical/functional domain
  • Risk awareness and management
Education / Certifications
  • Tertiary and/or postgraduate qualifications in an appropriate technology discipline.
  • Certification or working knowledge of ITIL v4 is desirable
Benefits
  • Professional development via projects, industry networks, job rotation, study assistance and more.
  • Volunteer leave up to 4 days per year.
  • Annual performance bonuses (subject to eligibility).
  • Wellness program, discounted health insurance, gym perks and Employee Assistance Program (EAP).
Our Process / Equal Opportunity

At AEMO we are committed to creating a diverse and inclusive workforce. We welcome people of all backgrounds, including people with disabilities and neurodivergence and those who identify as Aboriginal and/or Torres Strait Islander. If you have accessibility requirements to support you during the application process, please email talent@aemo.com.au.

For more information on the Australian Energy Market Operator (AEMO) please refer to www.aemo.com.au.

#J-18808-Ljbffr

  • Analyst - Desktop & Executive IT Support

    8 minutes ago

    Perth, Western Australia Australian Energy Market Operator (AEMO) Full time

    OverviewJoin to apply for the Analyst - Desktop & Executive IT Support role at Australian Energy Market Operator (AEMO).About AEMOAEMO is Australia's independent energy system and market operator and system planner. AEMO's purpose is to ensure safe, reliable and affordable energy today, and enable the energy transition for the benefit of all Australians....

  • Desktop Support Engineer

    15 minutes ago

    Perth, Western Australia Omni Executive Pty Ltd Full time

    OverviewLocation: Perth, WA. Security clearance: Negative Vetting 1.Desktop Support Engineer (Level 1) at Omni Executive Pty Ltd. This is a hands-on IT support role providing in-house, day-to-day IT support and asset management to staff across Omni's national footprint—not just WA. You'll work closely with the Senior Manager ICT and your Desktop Support...

  • Desktop Support Engineer

    3 hours ago

    Perth, Western Australia Omni Executive Pty Ltd Full time

    Overview Location: Perth, WA. Security clearance: Negative Vetting 1. Desktop Support Engineer (Level 1) at Omni Executive Pty Ltd. This is a hands-on IT support role providing in-house, day-to-day IT support and asset management to staff across Omni's national footprint—not just WA. You'll work closely with the Senior Manager ICT and your Desktop...

  • Desktop Support

    4 weeks ago

    Perth, Western Australia Gilbert + Tobin Full time

    Gilbert + Tobin is built on enduring values of excellence, trust, respect, integrity and good corporate citizenship. We are a leading firm with over 500 lawyers, trusted by our clients to navigate today's increasingly complex world.We are purpose-built for our clients' most complex work - across transactions, disputes and regulation. Our partners are leaders...

  • Junior Desktop Support

    2 weeks ago

    Perth, Western Australia Gilbert + Tobin Full time

    Gilbert + Tobin is built on enduring values of excellence, trust, respect, integrity and good corporate citizenship. We are a leading firm with over 500 lawyers, trusted by our clients to navigate today's increasingly complex world.We are purpose-built for our clients' most complex work - across transactions, disputes and regulation. Our partners are leaders...

  • Desktop Support Specialist

    2 days ago

    Perth, Western Australia beBeedesktop Full time $115,000 - $127,000

    Job SummaryWe are seeking a seasoned IT professional to assume the role of Desktop Support Specialist. The successful candidate will provide expert-level technical assistance across end-user computing environments, ensuring seamless service delivery and minimizing downtime.Key ResponsibilitiesProvide on-site Level 2 & 3 desktop support to users, encompassing...

  • Desktop Support Engineer

    4 weeks ago

    Perth, Western Australia NTT DATA North America Full time

    Join to apply for the Desktop Support Engineer role at NTT DATA North AmericaJoin to apply for the Desktop Support Engineer role at NTT DATA North AmericaGet AI-powered advice on this job and more exclusive features.Req ID: 327934NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an...

  • Desktop Support Engineer

    4 weeks ago

    Perth, Western Australia NTT DATA North America Full time

    Join to apply for the Desktop Support Engineer role at NTT DATA North AmericaJoin to apply for the Desktop Support Engineer role at NTT DATA North AmericaGet AI-powered advice on this job and more exclusive features.Req ID: 327934NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an...

  • Desktop Engineer

    2 weeks ago

    Perth, Western Australia Ayan Infotech Full time

    Ayan Infotech is currently seeking two experienced Desktop Engineers to join a major Windows 11 upgrade project based in Perth's CBD.These are contract roles with an immediate start and will run until the end of November 2025.As a Desktop Engineer, you will be responsible for providing both onsite and remote desktop support across a range of end-user...

  • Junior Desktop Support

    3 weeks ago

    Perth, Western Australia Gilbert + Tobin Full time

    Job DescriptionAbout usGilbert + Tobin is built on enduring values of excellence, trust, respect, integrity and good corporate citizenship. We are a leading firm with over 500 lawyers, trusted by our clients to navigate today's increasingly complex world.We are purpose-built for our clients' most complex work - across transactions, disputes and regulation....