Analyst - Desktop & Executive IT Support

10 hours ago

Perth, Western Australia Australian Energy Market Operator (AEMO) Full time
Overview

Join to apply for the Analyst - Desktop & Executive IT Support role at Australian Energy Market Operator (AEMO).

About AEMO

AEMO is Australia's independent energy system and market operator and system planner. AEMO's purpose is to ensure safe, reliable and affordable energy today, and enable the energy transition for the benefit of all Australians. Australian governments are now committed to a net zero economy for Australia 2050 and our vision is to enable this. We have the opportunity to co-design the future of our energy systems, and our core values revolve around character, commitment, and connection.

About the Role

In this newly created role within the Customer Engagement & Services (CE&S) Division. The CE&S Division coordinates Stakeholder/Customer engagement and communications for the Digital Division, provides Service Desk support to internal and external Customers including End User IT Support, and coordinates IT Service Management capabilities including Incident, Problem, Change, Capacity, Performance, Availability and Continuity, Monitoring and Event Management, Knowledge Management, Service Design, Service Level and Catalogue Management, Configuration Management, Software and Hardware Asset Management.

What You Will Be Doing

The purpose of the Analyst - Desktop & Executive IT Support is to deliver a high-quality Digital end user experience.

  • Deliver onsite high quality end-user (Tier 2) IT support for hardware (PC, Laptop, Printers) and software, Monday to Friday
  • Refresh end user workstations (Laptops, Desktops, Tiny-PCs)
  • Provide VIP IT support to Executives
  • Provide onsite support for AV systems in meeting rooms
What You Will Bring To The Role
  • Extensive experience in real-time, business-critical technology environments, preferably in the energy industry or related businesses.
  • Demonstrated ability and experience in End User IT and IT Service Management.
  • Managing complexity and competing priorities
  • Decision making in ambiguity
  • Managing organisational change
  • Building relationships and trust with all levels
  • Breadth of experiences in technical/functional domain
  • Risk awareness and management
Education / Certifications
  • Tertiary and/or postgraduate qualifications in an appropriate technology discipline.
  • Certification or working knowledge of ITIL v4 is desirable
Benefits
  • Professional development via projects, industry networks, job rotation, study assistance and more.
  • Volunteer leave up to 4 days per year.
  • Annual performance bonuses (subject to eligibility).
  • Wellness program, discounted health insurance, gym perks and Employee Assistance Program (EAP).
Our Process / Equal Opportunity

At AEMO we are committed to creating a diverse and inclusive workforce. We welcome people of all backgrounds, including people with disabilities and neurodivergence and those who identify as Aboriginal and/or Torres Strait Islander. If you have accessibility requirements to support you during the application process, please email

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