Analyst - Desktop & Executive It Support

2 days ago

Perth, Western Australia Buscojobs Full time
Overview

About the role

In this newly created role within the Customer Engagement & Services (CE&S) Division. The CE&S Division is accountable for coordinating Stakeholder / Customer engagement and communications for the Digital Division, providing Service Desk support to internal and external Customers, including End User IT Support for internal Customers, and provision and coordination of key IT Service Management capabilities, including Incident, Problem, Change, Capacity, Performance, Availability and Continuity, Monitoring and Event Management, Knowledge Management, Service Design, Service Level and Catalogue Management, Configuration Management, Software and Hardware Asset Management.

Responsibilities
  • The purpose of the Analyst - Desktop & Executive IT Support is to be responsible for delivering a high-quality Digital end user experience.
  • Deliver onsite high quality end-user (Tier 2) IT support for hardware (PC, Laptop, Printers) and software Monday to Friday
  • Provide VIP IT support to the Executives
  • Deliver onsite high-quality end-user IT support for hardware (PC, Laptop, Printers) and software Monday to Friday
  • Provide onsite support for AV systems in meeting rooms.
Qualifications & Experience
  • Exstensive experience in real time, business critical technology environments, preferably in the energy industry or related businesses.
  • Demonstrated ability and experience in the areas of End User IT and IT Service Management.
  • Managing complexity and competing priorities
  • Decision making in ambiguity
  • Managing organisational change
  • Building relationships and trust with all levels
  • Breadth of experiences in technical / functional domain
  • Risk awareness and management
  • Education / certifications
  • Tertiary and / or post graduate qualifications in an appropriate technology discipline.
  • Certification or working knowledge of ITIL v4 is desirable
Benefits
  • Professional development via projects, industry networks, job rotation, study assistance and more.
  • Give back with up to 4 days of volunteering leave per year.
  • Reward your hard work with annual performance bonuses (subject to eligibility).
  • Embrace a healthier you with our wellness program, discounted health insurance, gym perks and our comprehensive Employee Assistance Program (EAP).
About Our Process

About Our Process At AEMO we are committed to creating a diverse and inclusive workforce. We welcome people of all backgrounds, including people with disabilities and neurodivergence and those who identify as Aboriginal and / or Torres Strait Islander. If you have any accessibility requirements to support you during the application interview process, simply let us know by emailing us at


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