Product Owner

4 weeks ago

Melbourne, Victoria, Australia NAB Full time
Overview

Product Owner role at NAB.

Seeking an experienced Product Owner who will play a key role in the execution of the ECOM Individual Customer Onboarding & ID&V program, driving seamless customer and banker experiences for the Executive Product ECOM team within the Group Chief Operating Officer team.

Responsibilities
  • Lead digital product solutions that support individual customer onboarding and identity verification services
  • Review and analyse internal and external customer feedback from a variety of sources
  • Perform data modelling on customer feedback to identify trends, pain points and areas of improvement for the channel
  • Source and share market research data on NAB Digital Channels and competitors
  • Prepare insights from the analysis to share with stakeholders across NAB
  • Assist with queries on Digital Channel usage and customer feedback analysis
  • Prepare dashboards to share channel insights (for example using Adobe Analytics)
  • Identify potential issues and work with Product Managers to identify areas which need improvement
  • Track impacts of changes in Digital Channels to key metrics
What You Will Bring
  • 5+ years as a product owner, preferably in a large bank/finance-based business
  • In-depth understanding of financial/digital/data products, processes and systems
  • Creativity and ability to simplify complex processes; strong problem solving and data-driven decision making
  • Experience in an Agile delivery environment and familiarity with human-centered design techniques
  • Ability to communicate a product vision to key stakeholders and develop it into a backlog of key features, user stories and goals for sprints
  • Comfortable leading cross-functional workshops through discovery, development and operation of change
  • Experience across onboarding, identity verification and re-verification domains is highly desirable
Equal Opportunity

A diverse and inclusive workplace works better for everyone. NAB is committed to equity and respect where everyone is valued and authentic. We foster an inclusive environment with our Employee Resource Groups (ERGs).

Build Your Career with NAB

We encourage colleagues to invest in their skills and careers. Review the job advertisement and Role Purpose Statement, seek endorsement from your People Leader, and apply if aligned with your career goals. Note: NAB colleagues are encouraged to have a minimum of 18 months tenure in their current role.

How to Apply

Join NAB. If the role seems like the right fit, we would love to hear from you. Screening and interviews may occur before the closing date. We do not accept unsolicited CVs from agencies.


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