Sales and Credit Quality Coach

Overview

Join to apply for the Sales and Credit Quality Coach role at Macquarie Group.

Our Sales and Credit Quality team plays a pivotal role in cultivating a highly skilled, confident, and high-performing sales team. Through dedicated coaching, mentoring, and training, we ensure our Home Loan Lending Specialists are equipped to deliver exceptional outcomes for our clients.

What role will you play?

You will develop and implement training programs designed to onboard and upskill the team in both sales and credit capability building, while you also observe, coach and provide meaningful feedback to enhance their overall performance. Regularly reviewing key data points and monitoring team performance you will identify trends and training requirements, ensuring alignment with business objectives.

You will also be responsible for proactively identifying process improvement opportunities by recognising gaps and implementing effective solutions to address them. You will collaborate closely with managers to assess business needs, evaluate employees' post-training performance, and gather feedback to refine and enhance training programs. Additionally, you will foster team engagement by equipping employees with the tools and knowledge they need to excel in their roles, to drive both individual and collective success.

What You Offer

• Strong and effective coaching and training skills
• Experience in facilitation, designing training materials and programs, and building capability across sales teams
• Ability to identify and surface process improvement opportunities to management and support the implementation of effective solutions
• Action-oriented decision-making skills and strong stakeholder engagement and management skills
• Ability to manage deadlines and competing priorities
• Prior phone based sales experience, ideally within Financial Services

What We OfferBenefits

• 1 wellbeing leave day per year
• Up to 5 additional service bonus leave days per year
• Up to 20 weeks' paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks' paid leave for non-primary caregivers
• 2 days of paid volunteer leave and donation matching
• Up to 12 months' gender affirmation leave, including 6 weeks' paid leave
• Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
• Access to a wide range of salary packaging options
• Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
• Hybrid and flexible working arrangements, dependent on role
• Reimbursement for work from home equipment

About Banking and Financial Services

Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that's buying a home, growing a business or investing to manage wealth.

Our commitment to diversity, equity and inclusion

We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process.

To learn more, contact our team by clicking here.

Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.

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