Loyalty Analyst

Join to apply for the Loyalty Analyst role at Sigma Healthcare

Join to apply for the Loyalty Analyst role at Sigma Healthcare

Sigma Healthcare is a leading Australian retailer, wholesaler, and distributor supporting community pharmacies nationwide. With close to 1,000 franchisees across Chemist Warehouse, My Chemist, Amcal, Discount Drug Stores, and Pharmasave, we operate a national network of distribution centres supplying over 5,500 pharmacies. Our mission is to help pharmacists run better businesses while delivering innovative solutions to the broader healthcare community.

At Sigma, we foster a high-performance culture built on integrity, resilience, and customer obsession. We attract and retain top talent, empowering our workforce to drive excellence for our customers, suppliers, and stakeholders.

About the role

The Loyalty Analyst plays a pivotal role in supporting the effectiveness and evolution of our Franchise Retail Brands' loyalty programs. Reporting to the Loyalty Manager, sitting within the Loyalty Team, this role is responsible for validating and analysing data from the Loyalty Management System (LMS), delivering actionable insights, and ensuring performance metrics and reporting tools meet business needs.

Role Responsibilities

• Monitor and validate data feeds from the LMS to ensure accuracy, consistency, and reliability.
• Work closely with the LMS provider to resolve anomalies and enhance data reporting capabilities.
• Scope, design, and build Power BI (PBI) dashboards for real-time reporting access across key business functions.
• Ensure reporting and analysis complies with internal data governance practices and relevant privacy regulations
• Develop and maintain regular program performance reports, including total program KPIs, individual campaign outcomes, and local area marketing (LAM) activities.
• Support the Loyalty Manager in defining and tracking success metrics for campaigns and program health
• Analyse member behaviour and program trends to identify opportunities for optimisation.
• Partner with CRM and marketing teams to test and scale targeted loyalty initiatives based on insights.

What we are looking for

• Tertiary qualification in a relevant field such as Data Analytics, Marketing, Statistics, Computer Science, or equivalent experience
• 3–5 years' experience in a data or insights role, ideally in loyalty, CRM, retail, or customer-focused environments
• Proficiency in SQL, Excel, and data visualisation tools (e.g. Power BI); experience with Loyalty Management Systems or CRM platforms highly regarded
• Proven experience in data analysis, ideally within a loyalty, CRM, or retail environment
• Strong proficiency in SQL, Excel, and data visualisation tools (eg. Power BI)
• Understanding of loyalty program mechanics and performance levers
• High attention to detail and commitment to data accuracy
• Strong stakeholder engagement and collaboration skills

Why Join Sigma?

When you join Sigma Healthcare, you join an Australian success story with over 100 years of proud history. Also, on offer is the opportunity to:

• Advance your skills and experience through ongoing training and development
• Be part of a progressive, supportive and highly skilled team
• Enjoy great employee benefits and access to health & wellbeing programs
• Work for an organisation that plays a unique role in supporting healthy communities

At Sigma, our commitment is to creating an inclusive workplace where everyone feels valued, heard, and empowered to reach their full potential. We nurture a culture that embraces individual difference in all its forms and value the many benefits that transpire from all aspects of diversity.

Seniority level

• Seniority levelAssociate

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology
• IndustriesWholesale, Retail Pharmacies, and Retail

Referrals increase your chances of interviewing at Sigma Healthcare by 2x

Get notified about new Customer Relationship Management Analyst jobs in Preston, Victoria, Australia.

Melbourne, Victoria, Australia 1 week ago

Marketing Analyst (Bangkok Based, relocation provided)

Melbourne, Victoria, Australia 2 weeks ago

Collingwood, Victoria, Australia 1 week ago

Remote Online Consumer Research Participant (Part-Time / Casual)

Melbourne, Victoria, Australia 1 month ago

Melbourne, Victoria, Australia A$160,000.00-A$180,000.00 2 days ago

Melbourne, Victoria, Australia 3 weeks ago

Melbourne, Victoria, Australia 4 days ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia A$110,000.00-A$125,000.00 1 week ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 6 hours ago

Mulgrave, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 2 hours ago

Melbourne, Victoria, Australia 3 days ago

Melbourne, Victoria, Australia 9 hours ago

Melbourne, Victoria, Australia 4 hours ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 2 days ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 1 week ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

---