Venue Assistant
4 months ago
Along with the space manager, you are a pivotal part of facility and building operations, ensuring the smooth running of the space and a seamless experience for our members. You are nimble-witted to make a space look great Whether it's printer trays needing paper or hosting community drinks to create networking opportunities for members - you have an eye for one-percenter. Finally, you have an innate ability to collaborate with the broader team to create "awesome". Excellent can include but is not limited to; responding to many incoming requests with accuracy, managing customer expectations with empathy and clear communication and the desire to learn and improve our standards.
About The Role:
- Coordination of event space and clients before the day of the event.
- Logistics of the setup and pack down of the event space.
- On the day, emergency venue support to further help Supervisor/customer service onsite.
- Connecting and booking internal vendors for the event/relevant space.
- Liaising with and connecting external vendors to the appropriate space.
- Lining up Landlord requirements with each event requirement. (i.e. AC, centre security, etc.)
- Coordinating/briefing HT if the event is during business hours to assist with the smooth running of the event.
- Coordinating/briefing with T+G for venue supervisors, catering, coffees/stations, etc.
- Venue setup and specific event details relating to this.
- Event clients only really start focusing on planning their event in the last week - understanding the client's. vision from a venue perspective and liaising with the event host before the event in preparation for their occurrence (catering, T+G, etc.)
- Pre-event onboarding and subsequent tours post-sale.
- Event feedback post-event.
Desired Attributes:
- A customer-focused approach.
- Takes direction well and is a team player.
- An ability to influence via solid relationships across a wide range of stakeholders.
- Dedicated leadership experience.
- Ability to think differently about a client experience and always want to deliver the best service.
- Has proven experience in a customer experience role, or events role.
- Ability to navigate complex customer requests and assist with communicating clearly to the onsite team.
- The agile mindset with adaptable communication skills.
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