Assistant Venue Manager

3 weeks ago

South Morang, Australia Hoopla Full time

The Assistant Venue Manager. The AVM leads and manages the team to achieve all desired outcomes leading to an impeccable Guest Experience Understanding venue operations and customer relations dynamic.
- **Demonstrates Passion and Pride as well as inspirational leadership while running excellent venue services and ensures all service KPI’s are consistently met.**
- Monitors Team Members to ensure they are completing their duties effectively
- Provides on shift coaching, mentoring and feedback
- Ensures that Team Members are completing assigned training plans and tasks.
- Completes all shift leadership procedures each and every shift with a high degree of competency.
- Leads team on shift to execute daily and weekly goals
- Ensures that the team is delivering all guest services within set timelines.
- Effectively communicates and executes training in new promotions and procedures
- Ensures all OHS procedures are adhered to including Hazard, Incident & First Aid reporting
- Always follows company policy and procedure and ensures that Team Members are doing the same
- Attends scheduled meetings and training sessions as required.
- Work with the Operations Team to strategically plan quarterly goals and tasks.
- Communicate and execute daily and weekly expectations, goals, and results with the Leadership team and ensure this is filtering down to the team.
- Ensure the Venue is stocked with all required stock, equipment, needs.
- Effectively manage daily rostering needs while adhering to the Venue targets.
- Tend to any equipment maintenance/repairs/replacements using the appropriate channels.
- **Ensure the FOH & BOH cleanliness is always of a high standard rating from internal audits and Council Inspections.**
- Ensure Food Safety Regulations, Licensing agreements, Licenses are adhered to at all times by restaurant teams
- Ensure all OHS procedures and requirements are adhered to including Hazard, Incident & First Aid reporting and OHS Induction for new team members.
- Ensure corrective actions required to improve compliance audit results are executed, including operational management and workplace health and safety of the venue
- Help at other venues when required
- Ensure that the Guest Experience is always at the forefront of every action in the venue
- Lead the team with constant education, coaching and mentoring regarding the guest experience and the expectations service standard.
- Ensure the venue is ready for a bigger than expected rush at all times to ensure a seamless service
- Encourage guest interactions with the team and demonstrate this at every opportunity.

**Embodies our Values**: Passionately believes in and demonstrates our values

**Strong leadership ability**: Represent the highest standards required and influences team to follow your example. Natural strength in communication and connection with people. Ability to attract culturally aligned employees; train, coach and performance manage team members

**Developing business acumen**: Ability to understand venue P&L, with high potential to develop in P&L management

**Strong management ability**: Ability to organise tasks and team, promoting teamwork and keep everyone focussed in order to get the job done and achieve venue KPI’s

**Strong problem-solving ability**: Able to think and act quickly when problems arise and bring resolution to issues

**Ownership**: Self-motivated to take responsibility for results

**Emotional strength and maturity**: Able to stay reasonable and calm when problems occur

**Strong desire for continuous improvement**: High level of enthusiasm and motivation towards self-improvement, development of others and growth for the business

Pay: $60,000.00 - $70,000.00 per year

**Benefits**:

- Employee discount
- Professional development assistance

Schedule:

- Day shift
- Every weekend
- Monday to Friday
- Public holidays

Supplementary Pay:

- Performance bonus

**Experience**:

- Leadership: 2 years (required)

Work Authorisation:

- Australia (required)

Work Location: In person

Expected Start Date: 07/01/2025

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