Support Services Delivery Coordinator

3 weeks ago

Sydney, New South Wales, Australia HSO Enterprise Solutions GmbH Full time
We're Hiring: Support Services Delivery Coordinator

Are you passionate about delivering exceptional service and building strong client relationships? HSO is looking for a dynamic and motivated Support Services Delivery Coordinator to join our Managed Services team.

About the Role

Reporting directly to the CTO, you'll be responsible for ensuring the successful delivery of contracted service tasks as outlined in our HSO Support Agreements for our Dynamics 365 customers. You'll manage support tickets, uphold SLAs, and work closely with both customers and internal teams to ensure timely and high-quality resolutions.

Key Responsibilities
  • Oversee delivery of contracted service tasks for assigned HSO customers
  • Manage support tickets: prioritisation, resolution tracking, SLA compliance, and budget adherence
  • Drive customer satisfaction, retention, and engagement
  • Identify opportunities for service expansion and process improvement
  • Act as the voice of the customer within HSO to align services with client goals
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