Home Lending Specialist

It starts here. With Bendigo Bank… and you.

We've never been 'just a bank'. Just like you should never be 'just an employee'. We're united in our belief that in banking, better can be bigger, and together we're making it happen.

Your role as a Home Lending Specialist (internally known as a Customer Relationship Manager) is to deliver an exceptional experience by working with customers to meet their end-to-end banking needs.

Whether you're guiding first home buyers to create a plan to purchase, or supporting seasoned investors, you'll play an integral part in helping our customers through the lending journey and driving growth.

In this dynamic and impactful role, you'll make your mark by:

• Building a pipeline of lending leads and nurturing these relationships throughout their buying journey using our CRM.
• Guiding customers through the lending process, providing peace of mind that we're here to help them achieve their goals.
• Leveraging your credit analysis expertise and understanding of customer needs to ensure positive lending outcomes and prepare your customers for financial success.
• Building strong, relationship-centric connections with the community, branch, and Branch Manager to deliver effective lending outcomes.
• Embracing lifelong learning. Bring your brilliant mind, and we'll help you advance your career through on-the-job training and other learning opportunities.
• Building connections. Supporting our customers, giving back, and making our communities better — all while having some fun

This is a permanent, full-time position located in Samford. The roster is 76 hours per fortnight.

What you'll bring to the role

To succeed, you'll consistently deliver exceptional customer service. We'd love you to have:

• Extensive experience in customer service or sales
• A high level of understanding of lending products, policies, and regulations
• An ability to build relationships and rapport quickly with customers and colleagues, assess their needs, and develop a holistic view of their situation
• Highly developed credit analysis skills
• An understanding of small business offerings
• Consumer lending experience – this is essential

Our Community Banking model

Community Banking operates on a shared revenue model based on 'profit-with-purpose'. Profits are reinvested into local initiatives like infrastructure, events, and scholarships, supporting local growth and relationships. Our branches are engaged in community events, supporting small businesses, and addressing community needs.

Why work with us?

• Make a big impact that benefits customers and communities.
• Be more than just a number in a diverse, valued team.
• Enjoy career growth and flexibility with supportive policies.

You'll also have access to benefits such as:

• Health and wellbeing support, including discounted gym memberships, private health insurance, and Employee Assistance Program (EAP).
• Opportunities for learning through our corporate university 'BEN U'.

We're making better, bigger. And we'll get there with you.

If you're ready to become our next Home Lending Specialist, now's the time to aim higher for your future career. Apply now

Please note: after submitting your application, you will receive an email to complete a Pymetrics online gaming assessment. Check your junk folder if not received within 30 minutes.

We support a diverse workforce and inclusive culture. If you need adjustments for the application or interview process, please reach out.

Learn more about our retail banking roles here - branch-network.

Screening and interviews may begin before the closing date.

We commit to responding to all candidates, regardless of the outcome.