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Global Product Lead

4 weeks ago

Middle Harbour, Australia HRS Group Full time
HRS AS A COMPANY

HRS, a pioneer in business travel, aims to elevate every stay through innovative technology. With over 50 years of experience, their digital platform, driven by ProcureTech, TravelTech, and FinTech, transforms how companies and travelers Stay, Work, and Pay.

ProcureTech digitally revolutionizes lodging procurement, connecting corporations and suppliers in a cutting-edge ecosystem. This enables seamless efficiency and automation, surpassing travelers' expectations.

TravelTech redefines the online lodging experience, offering personalized content from selection to check-in, ensuring an unparalleled journey for corporate travelers.

In FinTech, HRS introduces advancements like mobile banking and digital payments, turning corporate back offices into touchless lodging enablers, eliminating legacy cost barriers. The innovative 2-click book-to-pay feature streamlines interactions for travelers and hoteliers.

Combining these technology propositions, HRS unlocks exponential catalyst effects. Their data-driven focus delivers value-added services and high-return network effects, creating substantial customer value.

HRS's exponential growth since 1972 serves over 35% of the global Fortune 500 and leading hotel chains. Join HRS to shape the future of business travel, empowered by a culture of growth and setting new industry standards worldwide.

POSITION

As a Global Product Lead for the InsureTech Platform, you will lead the end-to-end development of a cutting-edge SaaS solution for insurance claims accommodation, initially focused on the Australian market and with later global expansion. Acting as both a Product Manager and the Product Solution Owner (PSO) for the InsureTech vertical, you will craft innovative, scalable solutions that redefine claims accommodation processes for global insurance carriers during periods of crisis and standard home insurance claims.

You will collaborate within HRS's Product Trio operating model, working closely with Engineering Leads and Product Designers to deliver a platform that aligns with customer needs, drives operational efficiency, and delivers measurable business outcomes. This role demands a strong mix of strategic vision, technical expertise, and customer-centric execution.

CHALLENGE
  • Platform Development
  • Define the product vision, roadmap, and functional requirements for the InsureTech platform, ensuring alignment with HRS's SaaS strategy.
  • Own and prioritize the product backlog, ensuring timely delivery of features that meet customer needs and business goals.
  • Lead the integration of advanced functionalities, including real-time claims validation, omnichannel communication, and predictive analytics.
  • Product Solution Ownership
  • Act as the strategic owner of the InsureTech vertical, ensuring end-to-end alignment across user personas, business needs, and technical execution.
  • Design and validate persona-driven experiences for insurance agents, claimants, and other stakeholders.
  • Drive seamless interoperability with insurance ecosystems (e.g., ENData, Duck Creek, Guidewire) and third-party suppliers via API integrations.
  • Agent-Centric Features
  • Develop dashboards for agents to monitor claims, view metrics, forecast emergencies, and manage account settings.
  • Integrate predictive analytics and reporting to enable proactive planning for future demand.
  • Collaboration & Leadership
  • Operate within the Product Trio, collaborating with Engineering Leads and Product Designers to deliver a cohesive platform experience.
  • Partner with cross-functional teams, including Product Marketing, Sales, Finance and Customer Success, to align on go-to-market strategies and feature releases.
  • Metrics-Driven Ownership
  • Track and report on key performance indicators (KPIs), including adoption, user satisfaction, operational efficiency, and customer lifetime value (CLV).
  • Utilize customer insights and data to continuously iterate on the product strategy.
  • Customer Advocacy
  • Actively engage with insurance carriers to gather feedback, validate features, and champion the value of the InsureTech platform.
  • Represent HRS in industry events and client meetings, positioning the InsureTech platform as a market leader.
FOR THIS EXCITING MISSION YOU ARE EQUIPPED WITH...
  • Experience: 5+ years of product management experience, with a proven track record in SaaS or enterprise platform development. Experience in InsureTech, FinTech, or TravelTech is a strong advantage.
  • Technical Expertise: Strong understanding of API-driven platforms, data analytics, and cloud-based solutions.
  • Customer-Centricity: Demonstrated ability to translate customer insights into actionable product strategies.
  • Metrics-Driven Approach: Proficiency in using data to inform decisions and measure success (e.g., adoption, CLV, satisfaction).
  • Leadership Skills: Experience leading and collaborating with cross-functional teams within a matrixed organization.
  • Education: Bachelor's degree in Business, Computer Science, or related field. MBA or equivalent is a plus.
PERSPECTIVE

Access to a global network of a globally united and mutually responsible "Tribe of Intrapreneurs" that is passionately dedicated to renew the travel industry and while doing so reinvent the ways how businesses stay, work and pay.

Our entrepreneurial driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter and more sustainable.

LOCATION, MOBILITY, INCENTIVE

The attractive remuneration is in line with the market and, in addition to a fixed monthly salary, all necessary work equipment and mobility, will also include an annual or multi-year bonus.

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