Customer Success Manager

3 weeks ago

Brisbane, Queensland, Australia AirTree Ventures Pty Full time
Customer Success (Project Delivery) · BrisbaneCustomer Success Manager - Project Delivery (AUS)We're looking for a Customer Success Manager with at least 2 years experience to provide exceptional, 6-star experiences for our customers.

Heads up This role is based in-person at our office in sunny Brisbane, Australia.

We're unable to offer sponsorship or relocation for this role.
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About Askable

Hey, we're Askable - the world's most loved user research platform. Loved by whom you ask? Woolies, Qantas, Canva, BUPA, CommBank, NAB, Telstra, BBC, Mastercard and hundreds more. Not bad right?

Askable began in 2017 as an idea scribbled on a sticky note, born out of frustration with the clunky, outdated research processes we'd experienced firsthand. So, we set out to build a new way—one that makes quality research accessible to everyone, from Fortune 500s to startups hungry for insights.

By providing seamless access to high-quality participants and Certified Askable Researchers, we enable teams to scale research on demand, deliver insights faster, and, ultimately, build things that matter.

Now with offices in Brisbane, London, and Chicago, we're growing the team to bring Askable's research power to researchers everywhere, so they can make smarter, user-driven decisions.

Our culture

Our culture drives everything we do. We live it, breathe it, and work every day to make Askable a place where people can thrive.

We believe work should be fulfilling, exciting, and meaningful.

Here, you're not just part of a team. You're part of a community that cares about what they're building and how they're building it.

In fact, we take culture so seriously that we wrote a book on it. Our Culture Book guides what we stand for, how we work, and the values that unite us—because nothing beats winning with a team you genuinely love working with.

About the role

As a Customer Success Manager focussing on Project Delivery you'll be working with a specific set of customers with the goal of giving them a 6-star experience. You'll use your relationship skills to build rapport, understand their needs and ensure their projects are delivered seamlessly.

What you'll do

  • Project Management: Oversee multiple UX research projects concurrently, managing timelines, deliverables, and communication to ensure seamless execution from start to finish.
  • Researcher Sourcing and Matching: Identify, source, and match appropriate UX researchers from our network to meet the unique needs and specifications of each client project.
  • Client Satisfaction: Act as a point of contact for clients, ensuring their needs are understood and met throughout the research process. Maintain high levels of client satisfaction by delivering high-quality insights and managing expectations.
  • Collaboration and Coordination: Work closely with cross-functional teams, including research operations, sales, and customer support, to ensure project success and smooth handovers.

Skills and experience you'll bring

To hit the ground running in this role you'll need at least 2 to 3 years experience working as a Customer Success Manager, Project Delivery Manager, Account Manager, Partnerships Manager or similar. As well as:

  • Excellent verbal and written communication skills: to build and maintain authentic customer relationships and construct and present effective proposals

The mindset you'll need

  • Winning with your team: You'll be proud of the individual work you do, but find winning as a team ultimately more fulfilling. This includes having the emotional maturity to give and receive constructive feedback to better the team as a whole.
  • Independence and curiosity: You won't find cabinets full of step by step instructions at Askable. You'll need to think on your feet, manage your own workflow, problem-solve roadblocks, proactively ask questions, and take responsibility for the goals you set.
  • Growth focussed: You'll enjoy the idea of a stretch goal and always be looking for opportunities to improve yourself, your team, and the business.
  • Quick to learn: You'll bring an ability to quickly learn and understand our product solutions and features, and keep up to date as our offerings evolve.

Perks and benefits

Your excitement about the role itself is what matters most to us. Perks are just the icing on the cake—but let us share a few to whet your appetite.

  • Competitive salary
  • Askable Days: a bonus paid day off every month (giving you a total of 7 weeks annual leave )
  • A half-decent, mostly healthy, and always delicious lunch, every day
  • Free public transport to get you to and from the office
  • And more We'll be happy to chat about all our other perks during the interview process.

Before you go...

Research shows many people (especially women and minority groups) hesitate to apply unless they meet every single requirement. At Askable, we're committed to building diverse teams with unique perspectives. If you're excited about this role but your experience doesn't align perfectly, we'd still love to hear from you.

Department Customer Success (Project Delivery) Locations Brisbane Employment type Full-time
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