Current jobs related to Customer Success Manager - Brisbane, Queensland - Ezetop LLC
-
Customer Success Manager
3 weeks ago
Brisbane, Queensland, Australia MYP Corporation Full timeAdd expected salary to your profile for insightsWe are seeking a highly motivated Customer Success Manager to join our exciting, fun, and growing Customer Success team. As a pivotal member, you will report to the Manager of Customer Success and play a critical role in enabling MYP to positively change the lives of people by giving them back time, control,...
-
Customer Success Manager
12 minutes ago
Brisbane, Queensland, Australia MYP Corporation Full timeAdd expected salary to your profile for insightsWe are seeking a highly motivated Customer Success Manager to join our exciting, fun, and growing Customer Success team. As a pivotal member, you will report to the Manager of Customer Success and play a critical role in enabling MYP to positively change the lives of people by giving them back time, control,...
-
Manager, Customer Success
58 minutes ago
Brisbane, Queensland, Australia Simpro Software Full timeManager, Customer Success page is loadedManager, Customer SuccessApply locations Brisbane Office time type Full time posted on Posted Yesterday job requisition id JR101089First Things First - What We Can Offer You- Delicious, free, chef-prepared lunch daily on site- Fully-equipped, free on-site gym- Hybrid working arrangements- Ground-breaking parental leave...
-
Customer Success Manager
2 weeks ago
Brisbane, Queensland, Australia Ezetop LLC Full timeREPORTS TO:Reports to the Regional Director (with Dotted line responsibilities to the Global Customer Success Director)JOB DESCRIPTION:The Customer Success department (CS) at Pixii is crucial to our organization, focused on developing and executing a local strategy and service product portfolio that ensures ongoing after-sales services and support throughout...
-
Customer Success Manager
11 minutes ago
Brisbane, Queensland, Australia Ezetop LLC Full timeREPORTS TO:Reports to the Regional Director (with Dotted line responsibilities to the Global Customer Success Director)JOB DESCRIPTION:The Customer Success department (CS) at Pixii is crucial to our organization, focused on developing and executing a local strategy and service product portfolio that ensures ongoing after-sales services and support throughout...
-
Manager, Customer Success
3 weeks ago
Brisbane, Queensland, Australia Simpro Software Full timeManager, Customer Success page is loadedManager, Customer SuccessApply locations Brisbane Office time type Full time posted on Posted Yesterday job requisition id JR101089First Things First - What We Can Offer YouDelicious, free, chef-prepared lunch daily on siteFully-equipped, free on-site gymHybrid working arrangementsGround-breaking parental leave...
-
Customer Success Manager
2 weeks ago
Brisbane, Queensland, Australia UpGuard Full timeJoin to apply for the Customer Success Manager role at UpGuardJoin to apply for the Customer Success Manager role at UpGuardDirect message the job poster from UpGuardHiring great people to help build the world's best Cyber Vendor Risk Management Platform.Who are we?UpGuard's mission is to protect the world's data. We obsessively seek out elegant, robust ways...
-
Customer Success Manager
2 weeks ago
Brisbane, Queensland, Australia UpGuard Full timeWho are we?UpGuard's mission is to protect the world's data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processes–whether it's monitoring the attack...
-
Customer Success Manager
2 weeks ago
Brisbane, Queensland, Australia Visory Full timeCustomer Success Manager (Business Performance Partner)Customer Success Manager (Business Performance Partner)4 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.About VisoryVisory empowers SMEs by connecting them with experts to supercharge their back office. It's where a powerful platform, a dedicated...
-
Customer Success Manager
3 weeks ago
Brisbane, Queensland, Australia Visory Full timeCustomer Success Manager (Business Performance Partner)Customer Success Manager (Business Performance Partner)4 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.About VisoryVisory empowers SMEs by connecting them with experts to supercharge their back office. It's where a powerful platform, a dedicated...
Customer Success Manager
1 month ago
Reports to the Regional Director (with Dotted line responsibilities to the Global Customer Success Director)
JOB DESCRIPTION:
The Customer Success department (CS) at Pixii is crucial to our organization, focused on developing and executing a local strategy and service product portfolio that ensures ongoing after-sales services and support throughout the Pixii product lifecycle.
Working closely with the Regional Director, Customer Success Director (Global), and local Sales Manager, the Customer Success Manager will be responsible for developing and implementing a local strategy and services product portfolio in close cooperation with the Global Customer Success Department.
This role will also involve building an organization capable of delivering support services, product repair, and after-sales technical support to our customers in the region. While some of this will be driven by well-established global processes, the Customer Success Manager is also expected to challenge the processes and look for optimization in existing processes.
Additionally, the Customer Success Manager will be responsible for – and measured on – driving service revenues through engineering support, service level agreements, periodic maintenance, and emergency support.
RESPONSIBILITIES:
1. Develop and implement a local CS strategy consistent with our global model, that promotes and encourages recurring business via a professional, structured, knowledgeable and supportive approach to our customers.
2. Scale the local CS organization to meet business needs.
3. Manage the CS Department P&L and budget.
4. Build, lead and manage a local CS team in line with our business requirements.
5. Together with our Project Delivery team ensure CS projects are delivered on time and meet targets.
6. Working with our Engineering Manager and his team, have responsibility for delivering product training for internal and external stakeholders.
7. Contribute to the Global CS team to ensure product training e-learning platform (Pixii Academy) is applicable for our region.
8. When applicable, build and maintain a local service partner network.
9. With Sales, drive and encourage service revenue through engineering support, service level agreements, periodic maintenance, and emergency support.
10. Monitor customer feedback and implement improvements to enhance customer satisfaction.
11. Assume responsibility for Warranty and RMA process.
12. Collaborate with sales and marketing teams to align our local and global customer success strategies with our defined business goals.
SKILLS:
1. Strong commercial understanding.
2. Strong communication skills.
3. Strong organizational skills.
4. Ability to develop and maintain strong relationships.
5. Entrepreneurial, independent and with good collaboration skills.
6. Analytical, and focused on agreed targets.
7. Critical thinking and problem solving.
REQUIREMENTS:
1. Masters or Bachelor-degree in Business or Engineering is preferable. Other high-level technical qualifications with departmental management experience in a similar field will also be considered favorably.
2. Minimum 3 years of relevant work experience with managing or executing technical support.
3. Experience with building a department is a great advantage.
4. Experience related to Battery Energy Storage Systems (BESS) is a great advantage.
5. Flexible to travel regularly within Australia with occasional international travel.
#J-18808-Ljbffr
