Customer Success Manager
2 weeks ago
While some of this will be driven by well-established global processes, the Customer Success Manager is also expected to challenge the processes and look for optimization in existing processes.Additionally, the Customer Success Manager will be responsible for - and measured on - driving service revenues through engineering support, service level agreements, periodic maintenance, and emergency support.RESPONSIBILITIES:Develop and implement a local CS strategy consistent with our global model, that promotes and encourages recurring business via a professional, structured, knowledgeable and supportive approach to our customers.Scale the local CS organization to meet business needs.Manage the CS Department P&L and budget.Build, lead and manage a local CS team in line with our business requirements.Together with our Project Delivery team ensure CS projects are delivered on time and meet targets.Working with our Engineering Manager and his team, have responsibility for delivering product training for internal and external stakeholders.Contribute to the Global CS team to ensure product training e-learning platform (Pixii Academy) is applicable for our region.When applicable, build and maintain a local service partner network.With Sales, drive and encourage service revenue through engineering support, service level agreements, periodic maintenance, and emergency support.Monitor customer feedback and implement improvements to enhance customer satisfaction.Assume responsibility for Warranty and RMA process.Collaborate with sales and marketing teams to align our local and global customer success strategies with our defined business goals.SKILLS:Strong commercial understanding.Strong communication skills.Strong organizational skills.Ability to develop and maintain strong relationships.Entrepreneurial, independent and with good collaboration skills.Analytical, and focused on agreed targets.Critical thinking and problem solving.REQUIREMENTS:Masters or Bachelor-degree in Business or Engineering is preferable.
Other high-level technical qualifications with departmental management experience in a similar field will also be considered favorably.Minimum 3 years of relevant work experience with managing or executing technical support.Experience with building a department is a great advantage.Experience related to Battery Energy Storage Systems (BESS) is a great advantage.Flexible to travel regularly within Australia with occasional international travel.
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Customer Success Manager
4 days ago
Brisbane, Queensland, Australia beBee Careers Full timeThe Regional Business Development Lead will be responsible for leading a team of Customer Success Managers to retain and grow the regional customer base. The ideal candidate will have a proven track record of developing high-performing teams, driving customer success, and fostering a culture of collaboration and continuous improvement.Key...
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Customer Success Manager
5 days ago
Brisbane, Queensland, Australia beBee Careers Full timeJob Description:We are seeking a skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for managing a portfolio of customers and driving adoption and satisfaction.Key Responsibilities:Manage a portfolio of customers to drive adoption and satisfactionBuild strong relationships with multiple...
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Customer Success Manager
2 days ago
Brisbane, Queensland, Australia MYP Corporation Full timeAdd expected salary to your profile for insightsWe are seeking a highly motivated Customer Success Manager to join our exciting, fun, and growing Customer Success team. As a pivotal member, you will report to the Manager of Customer Success and play a critical role in enabling MYP to positively change the lives of people by giving them back time, control,...
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Manager, Customer Success
4 days ago
Brisbane, Queensland, Australia Simpro Software Full timeManager, Customer Success page is loadedManager, Customer SuccessApply locations Brisbane Office time type Full time posted on Posted Yesterday job requisition id JR101089First Things First - What We Can Offer You- Delicious, free, chef-prepared lunch daily on site- Fully-equipped, free on-site gym- Hybrid working arrangements- Ground-breaking parental leave...
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Customer Success Manager
2 weeks ago
Brisbane, Queensland, Australia Ezetop LLC Full timeREPORTS TO:Reports to the Regional Director (with Dotted line responsibilities to the Global Customer Success Director)JOB DESCRIPTION:The Customer Success department (CS) at Pixii is crucial to our organization, focused on developing and executing a local strategy and service product portfolio that ensures ongoing after-sales services and support throughout...
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Customer Success Manager
3 days ago
Brisbane, Queensland, Australia ClearCompany Full timeREPORTS TO:Reports to the Regional Director (with Dotted line responsibilities to the Global Customer Success Director)JOB DESCRIPTION:The Customer Success department (CS) at Pixii is crucial to our organization, focused on developing and executing a local strategy and service product portfolio that ensures ongoing after-sales services and support throughout...
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Customer Success Manager
1 week ago
Brisbane, Queensland, Australia Traka (Assa Abloy) Full timeAbout the Role:">The Customer Success Manager will be responsible for ensuring that our customers achieve their business objectives through the successful implementation and adoption of our access solutions. This individual will work closely with our customers to understand their needs and develop tailored solutions that meet their requirements.">Key...
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Customer Success Manager
4 days ago
Brisbane, Queensland, Australia VendorPanel: A Unimarket Company Part timeDo you love working with clients and helping them achieve great outcomes?Are you based in Brisbane?Are you an experienced procurement professional or someone who thrives in the tech sector with enterprise Saa S experience?Are you ready to play a key role in a growing B2 B Saa S business?If you answered YES to all of the above, keep readingWho We AreVendor...
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Customer Success Manager
3 days ago
Brisbane, Queensland, Australia VendorPanel Pty Full timeJoin to apply for the Customer Success Manager role at VendorPanel: a Unimarket company.1 week ago Be among the first 25 applicants.Do you love working with clients and helping them achieve great outcomes?Are you based in Brisbane?Are you an experienced procurement professional or someone who thrives in the tech sector with enterprise SaaS experience?Are you...
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Customer Success Manager
3 days ago
Brisbane, Queensland, Australia VendorPanel Pty Full timeJoin to apply for the Customer Success Manager role at VendorPanel: a Unimarket company.1 week ago Be among the first 25 applicants.Do you love working with clients and helping them achieve great outcomes?Are you based in Brisbane?Are you an experienced procurement professional or someone who thrives in the tech sector with enterprise SaaS experience?Are you...
