Relationship Manager

Relationship Manager - Reconnect, Support & Strengthen Industry RelationshipsRelationship Manager - Reconnect, Support & Strengthen Industry Relationships

1 day ago Be among the first 25 applicants

The Australian Gift & Homewares Association (AGHA) is the peak industry body supporting thousands of businesses each year, with all profits reinvested into the industry.

We champion the growth of Australian retail through our renowned trade events in Sydney and Melbourne. As the country's leading industry fairs, AGHA Gift Fairs connect serious retail professionals with valuable opportunities. Members benefit from heavily subsidised exhibition rates, practical business support, educational resources and tailored services — all designed to help their businesses grow while keeping costs down.

From 2026, we'll expand from two major fairs to five events held across Australia — offering even more chances to connect, trade and succeed.

About the Role

Are you a natural relationship builder who thrives on genuine connection? Do you enjoy listening, supporting, and helping others see the value in being part of a community?

The Australian Gift & Homewares Association (AGHA) is seeking a warm, proactive and relationship-driven professional to join our team as a Relationship Manager. In this role, you'll be the friendly and trusted face of AGHA — supporting our current members while also re-engaging with past exhibitors, lapsed members and prospective partners, reminding them of the value of belonging to Australia's leading gift and homewares community.

This is your chance to make a real difference by helping businesses feel seen, supported, and connected.

As Relationship Manager, you'll be the key point of contact for AGHA members and partners — building trust, providing guidance, and ensuring they feel valued at every stage of their journey.

A major focus of this role will be re-establishing relationships with past exhibitors and lapsed members, taking the time to understand their needs and encouraging them to re-engage with AGHA. You'll also collaborate with the wider team to create positive experiences that strengthen loyalty, foster collaboration, and bring the industry closer together.

$90k - $110 depending on experience

What You'll Do

• Build strong, trusted relationships with AGHA members and industry partners.
• Provide thoughtful, solutions-focused support for member enquiries.
• Reconnect with past exhibitors and lapsed members, highlighting the value of rejoining the AGHA community.
• Nurture connections with prospective members to grow the industry network.
• Collect and share member feedback to ensure AGHA services continue to meet industry needs.
• Drive membership renewals, onboarding and engagement in a supportive, member-first way.
• Represent AGHA at events and functions, offering a welcoming and supportive presence.

About You

We're looking for someone who is:

• A genuine relationship-builder with excellent interpersonal skills.
• Experienced in membership services, account management, or stakeholder engagement.
• Naturally approachable, empathetic, and solutions-focused.
• Skilled in managing multiple relationships with professionalism and care.
• Organised and proactive, with an eye for opportunities to add value.
• Passionate about supporting businesses and fostering a sense of community.

Why Join AGHA?

The Australian Gift & Homewares Association (AGHA) is the leading industry body representing suppliers and retailers across the gift and homewares sector. We support our members with trade events, education, and resources that help their businesses thrive.

• Be the supportive face of AGHA for members and industry contacts.
• Work with a collaborative, friendly team that values relationships as much as results.
• Enjoy a varied role with a balance of member support and event engagement.
• Competitive salary package + additional benefits.
• Play a key part in nurturing the future of Australia's gift and homewares community.

If you're ready to take the next step in your career and thrive in a people-focused role, we'd love to hear from you.

APPLY NOW with your CV and cover letter, or contact anita@agha.com.au for more information.

Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionSales and Business Development
• IndustriesNon-profit Organizations

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