Relationship Manager

3 weeks ago

Sydney, New South Wales, Australia MUFG Pension & Market Services Full time
Overview

Relationship Manager - Fund Services at MUFG Pension & Market Services. Sydney preferred | Melbourne considered | Permanent role.

A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

Our Fund Services team is seeking an experienced Relationship Manager to join our high-performing and collaborative team. This is an exciting opportunity to manage a portfolio of premium Tier 1 and Tier 2 clients, delivering exceptional service while driving client retention and growth.

About the Role

As a Relationship Manager, you will be responsible for end-to-end client relationship management across our diverse client base. You will build deep, strategic relationships, ensure premium service delivery, and identify opportunities to add value through cross-selling and strategic initiatives.

Key responsibilities
  • Managing client relationships, expectations, and escalations
  • Leading fee discussions, service level agreements, and account planning
  • Ensuring delivery of services in line with SLAs
  • Driving strategic client initiatives and identifying cross-sell opportunities across MUFG Pension & Market Services
  • Partnering with internal teams to deliver seamless client outcomes

This role does not have direct reports, but you will manage a portfolio of key clients. Previous leadership experience will be highly regarded given the need to influence, collaborate, and manage senior stakeholders.

About You

We are looking for a confident and strategic relationship manager with a strong client service ethos and a commercial mindset. To be successful, you will have:

  • Proven Relationship Management experience in funds administration, registry, or custody
  • Strong relationship management skills within financial services
  • Experience managing a wide range of stakeholders, including CEOs, CFOs, and senior executives
  • Excellent negotiation and problem-solving skills, with the ability to manage complex issues, conduct hard negotiations, and handle difficult conversations with professionalism
  • Exceptional communication and interpersonal skills, with a collaborative and "can-do" approach
  • A strategic mindset with the ability to anticipate client needs and identify opportunities for growth
What's it like to work here?

We're proud to have created a culture and work environment that is supportive, values diversity, inclusion, flexibility, and blended working. We pride ourselves on being open and transparent and we genuinely value the health and wellbeing of our people. Joining MUFG Pension & Market Service Group means you\'ll join an employer who fosters pathways for continuous learning and skill development, providing you with the tools you need to focus on career growth and personal development. We provide a range of benefits including:

  • Salary sacrificing via Superannuation
  • Paid parental leave scheme
  • Employee discounts: health insurance
  • Hybrid working model
  • Volunteer and Well-being Leave
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • General Business, Finance, and Other

Referrals increase your chances of interviewing at MUFG Pension & Market Services by 2x

National job location references and related postings are included for context only and do not form part of the core role description.


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