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Systems Support Analyst

4 weeks ago

Brisbane, Queensland, Australia Department of Primary Industries (Queensland) Full time
Overview

As Our Systems Support Analyst, You Will

  • Receive, log, and manage service requests and incidents across various bespoke applications, inclusive of mobile devices and hardware, ensuring timely and effective information sharing and resolution.
  • Collaborate with internal teams and external vendors to troubleshoot issues, implement changes, and maintain optimal system functionality.
  • Monitor and analyse enterprise system and hardware trends, identifying recurring issues and recommend improvements based on data-driven insights.
  • Contribute to the development and application of support standards to track, escalate, and resolve issues effectively, including coordination with subject matter experts when necessary.
  • Support the integrity and reliability of service delivery systems for the National Fire Ant Eradication Program by conducting User Acceptance Testing (UAT) on technology updates or scheduled releases.
  • Ensure database accuracy through regular investigation, validation and cleansing of data records.
  • Assist in refining internal processes and documentation by contributing to the enhancement of procedures, UAT protocols, and general administrative operations.
  • Actively contribute to the development and update of application training packages and instructional materials for internal stakeholder audience.
Qualifications and Experience
  • Experience in customer service roles, preferably in an information systems support environment.
  • Experience in hardware and tablet support.
  • Experience in Atlassian JIRA service management, Confluence and Microsoft Sharepoint.
  • ITILv4 certification.
Why choose us
  • Have visible impact in your community, and directly contribute to making Queensland a better place to live.
  • Flexible working options that encourage a healthy work-life balance.
  • Salary sacrificing options and competitive superannuation.
  • A variety of fantastic leave benefits, supported across the broader Queensland public sector.
  • Access to confidential and free counselling for you and your immediate family members through our Employee Assistance Program.
  • We are committed to preventing violence against women and are proud to be a White Ribbon accredited workplace.
Additional information

Join us and help preserve and protect Queensland's biosecurity.

Visit www.daf.qld.gov.au to learn more about us and what we do.

Applications to remain current for 12 months.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

There are four temporary AO4 opportunities available.

Please ensure you download all attachments and follow the instructions on how to apply.


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